This senior role heads the property maintenance division at Hyde Group and reports to the Director of Property Maintenance. The post oversees responsive repairs, out-of-hours work, void works and disrepair, with ownership of performance, budgets and high-value contracts. It requires detailed knowledge of the London property maintenance market and experience of leading managers and multidisciplinary teams in a complex repairs or housing service. It is a designated role under the Competence and Conduct Standard, so a relevant housing qualification is needed or must be achieved by October 2029.
What the job involves
- Lead managers, teams and contractors to deliver repairs and maintenance safely, efficiently and within agreed timescales
- Oversee responsive repairs, out-of-hours services, void works and disrepair
- Own service performance, budgets and high-value contracts, addressing underperformance and securing value for money
- Improve the resident experience by acting on feedback, resolving escalated complaints and tackling causes of service failure
- Maintain oversight of health and safety, compliance, operational risk and service quality
- Translate strategy into clear operational plans
- Work with Asset Management, Compliance, Stock Investment and customer teams to coordinate delivery and improve outcomes
- Build an accountable, inclusive team culture through coaching and continuous improvement
What’s required
Qualifications
- Relevant housing qualification appropriate to the role, held or to be achieved by October 2029
Experience
- Significant leadership experience in a complex property maintenance, repairs or housing service, including operational performance, customer outcomes and substantial budgets
- Experience leading managers and multidisciplinary teams, building capability and improving service delivery
Skills & knowledge
- Extensive knowledge of the London property services maintenance market
- Strong knowledge of housing, property, health and safety, procurement and contract management requirements
- Strong commercial and financial skills, including budget management, forecasting and holding suppliers to account against contractual standards
- Ability to turn performance data and resident feedback into practical improvements
- Confident communication and stakeholder management skills
What’s offered
- 30 days holiday
- Pension
- Life assurance
- Car allowance of £6,000 a year
- Bonus
- Annual health check
- Private medical insurance
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Head of Property Services employer: Hyde Group
Stoneswood Precision Components Ltd is an exceptional employer, offering a unique opportunity for Technical Apprentices to thrive in a high-precision aerospace manufacturing environment in Dukinfield. With a strong commitment to employee growth, we provide structured training, mentoring, and excellent career development opportunities, alongside a competitive salary and generous benefits package, all within a supportive and inclusive work culture that values diversity and continuous improvement.
