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- Tasks: Lead key accounts, manage projects, and ensure top-notch customer service.
- Company: Join The Hyde Group, a leading engineering company with a strong reputation.
- Benefits: Competitive salary, generous leave, discounts, gym membership, and career growth.
- Other info: Diverse and inclusive workplace with excellent development opportunities.
- Why this job: Be part of an innovative team making a real impact in advanced engineering.
- Qualifications: Experience in account management, strong communication, and technical knowledge preferred.
The predicted salary is between 40000 - 50000 £ per year.
Are you looking for a new and exciting challenge, with a forward-thinking organisation within an advanced engineering sector? The Hyde Group are established industry experts and has a vacancy for a Key Account Manager working in our manufacturing facility in Dukinfield.
About us: We are one of the UKs largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers.
About the opportunity: The Key Account Manager is a critical management role that requires strong account management/project management skills to ensure that our clients are provided with first-class service. It is a customer-facing role and the ability to communicate very effectively to develop the relationship, engender trust and provide confidence in the Hyde business is essential. You will be expected to build and maintain a high level of Hyde and client knowledge, often with a technical slant. You will need to be able to convey this information with confidence and authority. It is essential to have a strong desire to develop your skills and learn about new areas, to maintain and enhance the customer relationship. Growth of the account through demonstrated performance as well as through identification of new opportunities will be key to your success. A proactive approach will be necessary, not least in seeking advice from others and learning from other members of the Hyde team. Working effectively as part of a wider team is essential.
Main Duties:
- Customer Interfacing: Lead reviews and project status meetings with customers, translating engineering requirements into clear, actionable project milestones and resolving any issues and escalations from customers.
- Project Planning & Tracking: Utilize advanced Excel (VBA/macros preferred) to develop detailed performance spreadsheets and resource trackers.
- Orderbook Management: Ensure a high level of Delivery Schedule Adherence is achieved and sustained.
- Supply Chain Management: Use appropriate systems to manage both internal and external requirements, examples including defining production priorities, ensuring material availability and managing the external supply chain to ensure on time delivery.
- Risk & Issue Management: Proactively identify project risks and implement mitigation strategies to prevent schedule slippage.
- Contract Review: Conduct thorough reviews of purchase orders and to ensure all engineering requirements, performance milestones, and delivery schedules are realistic and achievable before work commences.
Essential Skills:
- Excel: Advanced proficiency in Microsoft Excel is preferred, including complex formulas, power queries, pivot tables, and ideally VBA/automation skills for data-driven decision making.
- Customer Relations: Proven experience in a customer-facing role with the ability to maintain strong stakeholder relationships under pressure.
- Technical Background: Strong foundational knowledge of aerospace or defence engineering, typically gained through an advanced degree or 3-5 years of industry experience.
- MRP Knowledge: Prior experience with MRP/ERP systems for production planning and inventory control is highly desirable.
- Communication: Exceptional verbal and written communication skills to report project health to both technical and non-technical audiences.
Performance Indicators (KPIs): On-Time Delivery (in Full), Arrears, Account growth, Contract Review Turnaround & RFT. Other: Collaboration effectiveness, Action & Risk closure.
Desired Skills & Experience: Project Management, Communication, Stakeholder Management, Commercial Awareness, Contract Management, Risk Analysis, Risk & Opportunity Management, Engineering background beneficial, Industrial experience (Aero).
Individual Traits/Characteristics: Engaging/Inspiring, Confident manner, Customer Focus, Positive attitude, Credible, Ability to simplify & provide clarity, Proactive approach, Ability to Influence.
What we offer: Competitive salary, Generous annual leave entitlement, Exciting benefits package with access to discounts from leading retailers, Purpose built sites with free parking, Discounted gym membership, Excellent career development opportunities available, Cycle to work scheme.
Diversity and Inclusion: The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently underrepresented in our sector. All our roles require the need to obtain pre-employment security screening checks including referencing. If this sounds like the ideal opportunity for you, then we'd love to hear from you.
Key Account Manager employer: Hyde Group Ltd
Contact Detail:
Hyde Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the engineering sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products and services, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in account management and customer relations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the Key Account Manager role. It shows you’re genuinely interested and proactive.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at The Hyde Group. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your relevant experience in account management and project management, and don’t forget to mention any technical knowledge you have that aligns with the aerospace or defence sectors.
Showcase Your Communication Skills: Since this role is customer-facing, it’s crucial to demonstrate your exceptional verbal and written communication skills. Use clear and concise language in your application to show that you can convey complex information effectively.
Highlight Your Proactive Approach: We love candidates who take initiative! In your application, share examples of how you've proactively identified risks or opportunities in past roles. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Hyde Group.
How to prepare for a job interview at Hyde Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the aerospace and engineering sectors. Understand the Hyde Group's products and services, and be ready to discuss how your experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Excel at Excel
Since advanced Excel skills are a must for this role, practice using complex formulas, pivot tables, and even VBA if you can. Bring examples of how you've used these skills in past roles to demonstrate your capability during the interview.
✨Build Rapport
As a Key Account Manager, strong communication is key. Practice your interpersonal skills and think about how you can build trust with potential clients. Be ready to share examples of how you've successfully managed customer relationships in the past.
✨Show Your Proactive Side
Prepare to discuss how you've identified risks and implemented solutions in previous projects. Highlight your proactive approach to problem-solving and how it has led to successful outcomes. This will resonate well with the company's focus on delivering right first-time solutions.