At a Glance
- Tasks: Lead night operations, ensuring guest satisfaction and safety while managing a dynamic team.
- Company: Join the vibrant Hyde & Seek, part of Marriott's Tribute portfolio.
- Benefits: Enjoy competitive pay, discounts, free meals, and 31 days holiday.
- Other info: Embrace a culture of teamwork and sustainability in a supportive environment.
- Why this job: Be part of a unique hotel experience that celebrates creativity and individuality.
- Qualifications: 3 years of Night Manager experience and strong operational knowledge required.
The predicted salary is between 30000 - 40000 € per year.
Opening in Autumn 2026, Hyde & Seek will join Marriott's Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater's bohemian spirit, a local oasis for those who love creativity, character, and connection.
We are building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It's an exciting time to join us as a Night Manager.
Key Responsibilities of the Night Manager:- Oversee all hotel operations during the night shift, ensuring full compliance with brand standards.
- Serve as the Manager on Duty (MOD) and primary decision-maker for operational issues.
- Monitor lobby, Front Desk, Housekeeping, Security, F&B outlets, and engineering activity to ensure smooth overnight operations.
- Ensure accurate night audit procedures are completed.
- Conduct regular property walks to ensure cleanliness, safety, guest satisfaction, and brand presentation.
- Handle escalated guest issues, complaints, and service recovery.
- Welcome late arrivals and manage early departures, ensuring seamless check-in/out processes.
- Assist guests with requests during nighttime operations.
- Act as the Emergency Response Leader during the night shift.
- Ensure compliance with safety and security procedures, including fire alarms, evacuation protocols, and incident reporting.
- Handle emergencies, disturbances, or incidents.
- Ensure all access points and back-of-house doors are secured.
- Verify and support completion of Night Audit and financial reconciliations.
- Assist with room rate checks, billing accuracy, and revenue controls.
- Review daily reports (occupancy, arrivals, departures, no-shows, overbookings).
- Ensure compliance with cash handling and credit policies.
- Supervise night shift team members (Front Office, Housekeeping).
- Provide coaching, support, and guidance to team members on duty.
- Ensure shift handover documents are completed and communicated effectively to morning leadership.
- Encourage a culture of teamwork, professionalism, and guest-focused service.
- Be an ambassador for sustainability and engage with the local community.
- Minimum of 3 years experience as Night Manager in a hotel.
- Experience handling guest complaints, service recovery, and operational emergencies.
- Strong knowledge of Front Office operations, PMS systems (e.g., Opera), POS systems, and night audit procedures.
- Understanding of housekeeping processes, security protocols, and emergency procedures.
- Basic financial understanding: revenue management principles, billing, and daily reconciliation.
- Professional appearance and positive, approachable personality.
- High level of integrity, honesty, and confidentiality.
- Strong attention to detail and situational awareness.
- Ability to remain calm and composed during emergencies.
- Willingness to work night shifts, weekends, and holidays.
- Competitive salary.
- Discounts on hotel rooms and food and beverage worldwide.
- Learning and development opportunities.
- Recommend a friend bonus.
- Wage stream financial wellbeing programme.
- Recognition programs.
- Free meals whilst on duty.
- Employee assistance programme.
- 31 days paid holiday per year (inclusive of bank holidays).
- Team building events.
- Monthly Employee Appreciation Lunch.
- Paid birthday off.
If you haven't been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality Act 2010).
Night Manager employer: HYDE AND SEEK
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in creative environments. With competitive salaries, extensive learning and development opportunities, and a strong emphasis on employee well-being, including generous holiday allowances and team-building events, we ensure our Night Managers feel valued and supported. Join us in the heart of Hyde Park, where your passion for hospitality will shine as you create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might have insights into Hyde & Seek. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your unique character shine through. Remember, they’re looking for someone who fits into their eclectic vibe, so don’t hold back!
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of the Night Manager role. Brush up on your knowledge of Front Office operations and be ready to discuss how you’d handle guest complaints or emergencies with confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hyde & Seek team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When you're writing your application, let your personality shine through. Use a friendly tone and share your passion for hospitality – it’s all about creating memorable guest moments!
Tailor Your Experience:Make sure to highlight your relevant experience as a Night Manager. We’re looking for someone with at least 3 years in a similar role, so don’t be shy about showcasing your skills in handling guest complaints and operational emergencies.
Be Specific About Your Skills:When listing your skills, be specific! Mention your knowledge of Front Office operations, PMS systems, and night audit procedures. This helps us see how you fit into our team and the unique vibe we’re creating at Hyde & Seek.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on being part of something extraordinary!
How to prepare for a job interview at HYDE AND SEEK
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager. Understand the nuances of overseeing hotel operations during the night shift, including compliance with brand standards and handling guest complaints. This knowledge will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully handled operational emergencies or guest complaints in the past. Highlight your ability to remain calm under pressure and your approach to service recovery. This will show that you're ready to take on the challenges of the role.
✨Emphasise Team Leadership
As a Night Manager, you'll be supervising team members. Be ready to discuss your leadership style and how you motivate and support your team. Share experiences where you've encouraged teamwork and professionalism, as this aligns with the hotel's values.
✨Understand Financial Procedures
Brush up on your knowledge of night audit procedures, billing accuracy, and revenue management principles. Being able to discuss these topics will demonstrate your financial acumen and readiness to handle the responsibilities of the role effectively.
