At a Glance
- Tasks: Manage hotel reservations and provide exceptional guest service with a focus on maximising revenue.
- Company: Join the vibrant team at Hyde & Seek, a unique boutique hotel in Hyde Park.
- Benefits: Enjoy competitive salary, global discounts, free meals, and 28 days paid holiday.
- Other info: Opportunities for learning, development, and team-building events await you!
- Why this job: Be part of an exciting new hotel that celebrates creativity and individuality.
- Qualifications: 2 years experience in hotel reservations and strong communication skills required.
The predicted salary is between 25000 - 32000 € per year.
Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge?
The Reservations Agent is responsible for managing hotel reservations efficiently while providing exceptional guest service, maximising revenue opportunities, and maintaining Marriott brand standards. Serves as the first point of contact for guests booking rooms through phone, email, web, or travel agents.
Key Responsibilities:- Receive, process, and confirm reservations accurately via phone, email, and web portals.
- Provide accurate room availability, rates, and policies to potential guests.
- Handle group, corporate, and leisure bookings according to hotel brand procedures.
- Record special requests and VIP preferences in the system.
- Ensure reservations are updated in real-time to avoid overbooking or errors.
- Promote room types, packages, and special offers to maximise revenue.
- Suggest upsells and cross-sell hotel services (F&B, spa, events).
- Monitor room inventory, rate codes, and availability to support revenue strategies.
- Communicate changes in rates, promotions, or packages to guests and internal departments.
- Provide courteous, accurate, and professional assistance to all guests and travel agents.
- Respond promptly to inquiries, requests, and complaints.
- Handle cancellations, modifications, and no-shows following hotel and Marriott policy.
- Maintain accurate records using Opera PMS, MARSHA, or other hotel systems.
- Update reservations, guest profiles, and loyalty program information.
- Prepare daily, weekly, or monthly reservation reports as required.
- Proven track record of a minimum of 2 years in a Reservations agent role in hotel.
- Proficiency of Online Travel Agency (OTA) extranets, GDS (Global Distribution Systems), and MARSHA/Opera or similar reservations system.
- Professional, friendly, and solution-focused in interactions.
- Clear, polite, and professional verbal and written communication.
- Active listening and empathy toward guest and client concerns.
- Ability to coordinate effectively with internal departments.
- Strong attention to detail and accuracy in data entry and reservation documentation.
- Passion for delivering exceptional guest service and personalised experiences.
- Competitive salary.
- Discounts on hotel rooms and food and beverage worldwide.
- Learning and development opportunities.
- Recommend a friend bonus.
- Wage stream financial wellbeing program.
- Recognition programs.
- Wellbeing programs.
- Free meals whilst on duty.
- Employee assistance programme.
- 28 days paid holiday per year (inclusive of bank holidays).
- Team building events.
- Monthly Employee Appreciation Lunch.
- Paid birthday off.
If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.
Reservations Agent in London employer: HYDE AND SEEK
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in creative environments. As part of the Marriott Tribute portfolio, employees enjoy competitive salaries, extensive learning and development opportunities, and unique benefits such as free meals on duty and paid birthdays off. Joining our team means being part of a dynamic atmosphere where individuality is celebrated, and every day offers the chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Tip Number 1
Get to know the company vibe! Before your interview, dive into Hyde & Seek's unique blend of Victorian charm and bohemian spirit. This will help you connect with the team and show that you're genuinely excited about being part of something extraordinary.
✨Tip Number 2
Practice your guest service skills! As a Reservations Agent, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to sharpen your communication and problem-solving skills. Remember, it's all about making memorable moments!
✨Tip Number 3
Show off your tech savvy! Familiarise yourself with reservation systems like Opera PMS and MARSHA. If you can demonstrate your proficiency during the interview, it’ll give you a leg up on the competition. We love candidates who are ready to hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Hyde & Seek. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share your passion for guest service – it’s all about making memorable moments!
Tailor Your Application:Make sure to customise your application for the Reservations Agent role. Highlight your experience with reservations systems like Opera or MARSHA, and mention any specific achievements that demonstrate your skills in managing bookings and delighting guests.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, attention to detail is key in this role, so show us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hyde & Seek. We can’t wait to hear from you!
How to prepare for a job interview at HYDE AND SEEK
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s brand and values. Research Hyde & Seek and Marriott’s Tribute portfolio to understand their unique vibe. This will help you align your answers with what they’re looking for in a Reservations Agent.
✨Show Off Your Communication Skills
As a Reservations Agent, clear communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like handling a booking or addressing a guest's complaint, to showcase your problem-solving skills during the interview.
✨Highlight Your Experience
With a minimum of 2 years in a similar role, be ready to discuss specific examples from your past jobs. Talk about how you’ve managed reservations, dealt with overbookings, or provided exceptional guest service. Use numbers or outcomes to demonstrate your success!
✨Emphasise Your Passion for Guest Service
Hyde & Seek is all about creating memorable guest moments. Share stories that reflect your passion for delivering exceptional service. Whether it’s a time you went above and beyond for a guest or how you handled a tricky situation, let your enthusiasm shine through!
