At a Glance
- Tasks: Oversee night operations, ensuring guest satisfaction and safety while managing the night shift team.
- Company: Join the vibrant Hyde & Seek, a unique boutique hotel in Hyde Park.
- Benefits: Enjoy competitive salary, global discounts, free meals, and 31 days paid holiday.
- Other info: Join a supportive team with great career growth and recognition programs.
- Why this job: Be part of an exciting new hotel that celebrates creativity and individuality.
- Qualifications: 2 years' experience in hotel management and strong guest service skills required.
The predicted salary is between 30000 - 32700 £ per year.
Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.
The Assistant Night Manager supports the Night Manager in overseeing all night operations to ensure safety, smooth overnight processes, and exceptional guest service according to brand standards.
Key Responsibilities:- Oversee all hotel operations during the night shift, ensuring full compliance with brand standards.
- Serve as the Manager on Duty (MOD) and primary decision-maker for operational issues in the absence of the Night Manager.
- Monitor lobby, Front Desk, Housekeeping, Security, F&B outlets, and engineering activity to ensure smooth overnight operations.
- Ensure accurate night audit procedures are completed.
- Conduct regular property walks to ensure cleanliness, safety, guest satisfaction, and brand presentation.
- Handle escalated guest issues, complaints, and service recovery.
- Welcome late arrivals and manage early departures, ensuring seamless check-in/out processes.
- Assist guests with requests during night time operations.
- Act as the Emergency Response Leader with or in the absence of the Night Manager during the night shift.
- Ensure compliance with safety and security procedures, including fire alarms, evacuation protocols, and incident reporting.
- Handle emergencies, disturbances, or incidents.
- Ensure all access points and back-of-house doors are secured.
- Verify and support completion of Night Audit and financial reconciliations.
- Assist with room rate checks, billing accuracy, and revenue controls.
- Review daily reports (occupancy, arrivals, departures, no-shows, overbookings).
- Ensure compliance with cash handling and credit policies.
- Supervise night shift team members (Front Office, Housekeeping).
- Provide coaching, support, and guidance to team members on duty.
- Ensure shift handover documents are completed and communicated effectively to morning leadership.
- Minimum of 2 years’ experience as an Assistant Night Manager in a hotel.
- Experience handling guest complaints, service recovery, and operational emergencies.
- Strong knowledge of Front Office operations, PMS systems (e.g., Opera), POS systems, and night audit procedures.
- Understanding of housekeeping processes, security protocols, and emergency procedures.
- Basic financial understanding: revenue management principles, billing, and daily reconciliation.
- Professional appearance and positive, approachable personality.
- High level of integrity, honesty, and confidentiality.
- Strong attention to detail and situational awareness.
- Ability to remain calm and composed during emergencies.
- Willingness to work night shifts, weekends, and holidays.
- Competitive salary.
- Discounts on hotel rooms and food and beverage worldwide.
- Learning and development opportunities.
- Recommend a friend bonus.
- Recognition programs.
- Wellbeing programs.
- Free meals whilst on duty.
- Employee assistance programme.
- 31 days paid holiday per year (inclusive of bank holidays).
- Team building events.
- Monthly Employee Appreciation Lunch.
- Paid birthday off and so much more!
If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.
Assistant Night Manager in London employer: HYDE AND SEEK
Hyde and Seek is an exceptional employer that prioritises employee growth and development within a vibrant and dynamic work culture. Located in a bustling area, we offer competitive salaries, comprehensive benefits, and the opportunity to lead a passionate team dedicated to creating unforgettable guest experiences. Join us to be part of a supportive environment where your contributions are valued and recognised.
