At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a vibrant hotel setting.
- Company: Join Hyde & Seek, a unique boutique hotel in the heart of Hyde Park.
- Benefits: Enjoy competitive pay, discounts, free meals, and 31 days paid holiday.
- Other info: Opportunities for personal growth and team-building events await you!
- Why this job: Be part of an exciting new hotel that celebrates creativity and individuality.
- Qualifications: 2 years in guest services, with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Hyde & Seek will join Marriotts Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswaters bohemian spirit, a local oasis for those who love creativity, character, and connection. We are building a team of curious, confident individuals who love to delight, dare, and discover. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.
Key Responsibilities:
- Support the Front Office Manager in delivering smooth, efficient, and high-quality guest services across all touchpoints of the hotel.
- Oversee daily front office operations, ensuring consistent service standards and a seamless guest journey from arrival to departure.
- Lead by example on the floor, supporting the team to deliver warm, professional, and personalised guest interactions.
- Handle guest feedback, complaints, and service recovery with confidence, empathy, and a solution-focused approach.
- Monitor service standards across reception and lobby areas, ensuring the hotel presentation always reflects brand expectations.
- Coordinate closely with Housekeeping, Maintenance, and F&B teams to ensure operational alignment and guest satisfaction.
- Support and develop front office team members through coaching, feedback, and on-shift leadership.
- Maintain strong attention to detail in reporting, guest profiles, and operational processes.
- Represent Hyde and Seek Hotel with professionalism, authority, and genuine care for the guest experience.
About You:
- Minimum 2 years experience in a Guest Service in hotel industry, London experience is desirable.
- Strong understanding of Front Office operations, with a hands-on, detail-driven, and guest-focused approach.
- Confident leader who can support, guide, and motivate a team while maintaining high service standards.
- Positive, curious, and open-minded, with a collaborative approach to teamwork and problem-solving.
- Naturally proactive, with the ability to anticipate guest needs and elevate the overall guest experience.
- Excellent attention to detail, particularly in service delivery, reporting, and operational consistency.
- A strong communicator who remains calm and professional in fast-paced or challenging situations.
- A true ambassador for Hyde and Seek Hotel, bringing personality, creativity, and pride to everything you do.
Some of the benefits you can enjoy as a permanent member of staff include:
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Wage stream financial wellbeing program
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 31 days paid holiday per year (inclusive of bank holidays)
- Team building events
- Monthly Employee Appreciation Lunch
- Paid birthday off
If you haven't been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful.
Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.
Guest Services Manager employer: HYDE AND SEEK
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in creative environments. With a focus on employee growth, we offer extensive learning and development opportunities, competitive benefits, and a supportive team atmosphere that celebrates individuality and connection. Join us in the heart of Hyde Park, where your passion for guest service will be recognised and rewarded, making every day at work a chance to create memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Hyde & Seek's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect your experience to their unique style.
✨Tip Number 2
Practice your guest interaction scenarios! Think about how you would handle various guest situations, from complaints to special requests. Role-playing these scenarios with a friend can boost your confidence and show that you're ready to deliver those warm, personalised experiences.
✨Tip Number 3
Show off your leadership skills! Be prepared to share examples of how you've motivated and supported your team in past roles. Highlighting your ability to lead by example will resonate well with the hiring team looking for a confident Guest Services Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind as they make their decision.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your creativity and passion for guest services. Remember, we’re looking for individuals who love to delight and connect with others.
Tailor Your Application:Make sure to tailor your application to the Guest Services Manager role. Highlight your relevant experience in the hotel industry and how it aligns with our values at Hyde & Seek. This shows us that you understand what we're all about and how you can contribute to our team.
Be Detail-Oriented:Pay close attention to detail in your application. Whether it's spelling, grammar, or the specifics of your experience, we appreciate a polished submission. It reflects the high standards we uphold in our guest services and operations.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at Hyde & Seek!
How to prepare for a job interview at HYDE AND SEEK
✨Know the Brand
Before your interview, dive deep into Hyde & Seek's ethos and values. Understand their unique blend of Victorian refinement and bohemian spirit. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Style
As a Guest Services Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or handled challenging situations. Highlight your ability to maintain high service standards while fostering a positive environment.
✨Anticipate Guest Needs
Think about how you can elevate the guest experience. Be ready to discuss specific strategies you've used in the past to anticipate and meet guest needs. This shows that you’re proactive and understand the importance of creating memorable moments for guests.
✨Practice Empathy and Problem-Solving
Prepare to discuss how you've handled guest feedback or complaints in a calm and professional manner. Share stories that demonstrate your empathy and solution-focused approach, as these are key traits for the role at Hyde & Seek.
