At a Glance
- Tasks: Create memorable guest experiences and manage check-in/check-out processes with precision.
- Company: Join the vibrant Hyde & Seek Hotel, part of Marriott’s Tribute portfolio.
- Benefits: Enjoy competitive salary, discounts, free meals, and 28 days paid holiday.
- Other info: Exciting opportunities for personal growth and team-building events await!
- Why this job: Be part of a creative team that celebrates individuality and connection.
- Qualifications: 1 year of receptionist experience and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.
Key Responsibilities:
- Deliver a warm, seamless, and memorable arrival and departure experience, always putting people first and creating a genuine sense of welcome at Hyde and Seek Hotel.
- Manage check-in and check-out processes with precision and efficiency, ensuring accuracy and exceptional attention to detail.
- Anticipate guest needs and respond to requests, queries, and feedback with professionalism, warmth, and care.
- Provide personalised service by recognising returning guests, preferences, and special occasions.
- Maintain a polished and inviting Front of House environment, ensuring every detail reflects the hotel’s unique character and energy.
- Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to deliver a seamless and elevated guest experience.
- Handle guest feedback and service recovery with confidence, turning every interaction into a positive and lasting impression.
- Promote room categories, hotel experiences, and services in a natural and engaging way to enhance guest satisfaction and revenue.
- Ensure accuracy in billing, payments, and cash handling procedures, maintaining trust and operational excellence.
- Support the wider Front Office team during busy periods, contributing to a collaborative and guest-focused environment.
- Contribute ideas to enhance the guest journey, bringing creativity and personality to the Front of House.
- Represent Hyde and Seek Hotel with pride, embracing its connection to the local community and its distinctive spirit.
About You:
- Minimum 1 year experience in a Receptionist role, ideally within hotel environment.
- A natural host with a genuine passion for hospitality and a strong commitment to putting people first, both guests and colleagues.
- Strong attention to detail, ensuring every aspect of the guest experience is delivered with care and precision.
- Confident in handling guest feedback and resolving challenges with professionalism and empathy.
- Well-organised, able to multitask effectively while maintaining high standards.
- Commercially aware, with the ability to enhance the guest journey through thoughtful recommendations.
- Professional, polished, and committed to excellence in presentation and service.
- A true ambassador for Hyde and Seek Hotel, bringing energy, creativity, and pride to every interaction.
Benefits:
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Wage stream financial wellbeing program
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 28 days paid holiday per year (inclusive of bank holidays)
- Team building events
- Monthly Employee Appreciation Lunch
- Paid birthday off and so much more!
Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
Receptionist in City of Westminster employer: HYDE AND SEEK
Hyde & Seek Hotel is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in a creative environment. With a focus on personal growth, we offer extensive learning and development opportunities, competitive benefits, and a supportive team atmosphere that celebrates individuality and connection. Join us in delivering memorable guest experiences while enjoying perks like discounts on hotel stays, well-being programs, and a commitment to recognising your hard work.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HYDE AND SEEK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HYDE AND SEEK
Don't be shy about reaching out to HYDE AND SEEK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HYDE AND SEEK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HYDE AND SEEK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
