At a Glance
- Tasks: Create memorable guest experiences as a night receptionist in a vibrant hotel.
- Company: Join the eclectic Hyde & Seek, part of Marriott’s Tribute portfolio.
- Benefits: Enjoy competitive pay, discounts, free meals, and 28 days holiday.
- Other info: Flexible overnight shifts with opportunities for personal growth.
- Why this job: Be part of a creative team that values individuality and connection.
- Qualifications: Previous hotel reception experience and a passion for guest service.
The predicted salary is between 24000 - 30000 £ per year.
Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.
Key Responsibilities:
- Deliver a warm, professional, and reassuring overnight Front of House presence, ensuring every guest feels welcomed, safe, and cared for at Hyde and Seek Hotel.
- Operate with a people-first mindset, creating meaningful guest interactions even during overnight hours through attentive, thoughtful service.
- Manage late arrivals and early departures with efficiency, accuracy, and exceptional attention to detail.
- Act as a key point of contact for guests during the night, handling requests, feedback, and service recovery with calm professionalism, empathy, and integrity.
- Uphold a commitment to pursuing excellence, ensuring all Front Office processes are completed accurately and to a consistently high standard.
- Complete essential night procedures, including reporting, system updates, and preparation of a detailed handover for the morning team.
- Liaise effectively with Night and Day teams to ensure continuity of service and a seamless guest journey.
- Monitor hotel security and safety procedures, responding promptly and appropriately to any incidents or concerns.
- Coordinate with Housekeeping and other departments to ensure guest requests and room requirements are prepared for the following day.
About You:
- Previous hotel experience in a Reception, Night Reception, within a hotel environment.
- A natural host with a calm, confident presence and a strong belief in putting people first, both guests and colleagues.
- Strong attention to detail, particularly when managing guest accounts, billing, and operational procedures.
- Comfortable working overnight shifts, maintaining focus, professionalism, and energy throughout the night.
- Warm, clear, and composed communication style, with the ability to create trust and reassurance for guests.
- A professional who acts with integrity, taking ownership of responsibilities and making sound decisions independently when required.
- A true ambassador for Hyde and Seek Hotel, bringing professionalism, care, and personality to every shift.
Benefits:
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Wage stream financial wellbeing program
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 28 days paid holiday per year (inclusive of bank holidays)
- Team building events
- Monthly Employee Appreciation Lunch
- Paid birthday off
If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment.
Night Receptionist in City of Westminster employer: HYDE AND SEEK
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in creative environments. With a focus on employee growth, we offer extensive learning and development opportunities, competitive benefits, and a supportive atmosphere where individuality is celebrated. Join us in delivering memorable guest experiences at our unique boutique hotel in the heart of Hyde Park, where your passion and personality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like HYDE AND SEEK. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to HYDE AND SEEK
Don't be shy about reaching out to HYDE AND SEEK directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about HYDE AND SEEK and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at HYDE AND SEEK
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
