At a Glance
- Tasks: Oversee night operations, ensuring guest satisfaction and safety while managing the night shift team.
- Company: Join the vibrant Hyde & Seek, a unique boutique hotel in Hyde Park.
- Benefits: Enjoy competitive salary, global discounts, free meals, and 31 days paid holiday.
- Other info: Dynamic work environment with opportunities for personal growth and team events.
- Why this job: Be part of an exciting new hotel and create memorable experiences for guests.
- Qualifications: 2 years' experience in hotel management and strong problem-solving skills required.
The predicted salary is between 28103 - 34348 £ per year.
Opening in Autumn 2026, Hyde & Seekwill join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park.
Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection.
We’re building a team of curious, confident individuals who love to delight, dare, and discover.
People with personality, passion, and pride in what they do.
If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary.
Are you up for the challenge?
It’s an exciting time to join us as an Assistant Night Manager.
The Assistant Night Manager supports the Night Manager in overseeing all night operations to ensure safety, smooth overnight processes, and exceptional guest service according to brand standards.
Key Responsibilities
- Oversee all hotel operations during the night shift, ensuring full compliance with brand standards.
- Serve as the Manager on Duty (MOD) and primary decision-maker for operational issues in the absence of the Night Manager.
- Monitor lobby, Front Desk, Housekeeping, Security, F&FB outlets, and engineering activity to ensure smooth overnight operations.
- Ensure accurate night audit procedures are completed.
- Conduct regular property walks to ensure cleanliness, safety, guest satisfaction, and brand presentation.
- Handle escalated guest issues, complaints, and service recovery.
- Welcome late arrivals and manage early departures, ensuring seamless check-in/out processes.
- Assist guests with requests during night time operations.
- Act as the Emergency Response Leader with or in the absence of the Night Manager during the night shift.
- Ensure compliance with safety and security procedures, including fire alarms, evacuation protocols, and incident reporting. Handle emergencies, disturbances, or incidents.
- Ensure all access points and back-of-house doors are secured.
- Verify and support completion of Night Audit and financial reconciliations.
- Assist with room rate checks, billing accuracy, and revenue controls.
- Review daily reports (occupancy, arrivals, departures, no-shows, overbookings).
- Ensure compliance with cash handling and credit policies.
- Supervise night shift team members (Front Office, Housekeeping).
- Provide coaching, support, and guidance to team members on duty.
- Ensure shift handover documents are completed and communicated effectively to morning leadership.
About You
- Minimum of 2 years’ experience as an Assistant Night Manager in a hotel
- Experience handling guest complaints, service recovery, and operational emergencies.
- Strong knowledge of Front Office operations, PMS systems (e. g., Opera), POS systems, and night audit procedures.
- Understanding of housekeeping processes, security protocols, and emergency procedures.
- Basic financial understanding: revenue management principles, billing, and daily reconciliation.
- Professional appearance and positive, approachable personality.
- High level of integrity, honesty, and confidentiality.
- Strong attention to detail and situational awareness.
- Ability to remain calm and composed during emergencies.
- Willingness to work night shifts, weekends, and holidays.
Benefits
- Competitive salary
- Discounts on hotel rooms and food and beverage worldwide
- Learning and development opportunities
- Recommend a friend bonus
- Recognition programs
- Wellbeing programs
- Free meals whilst on duty
- Employee assistance programme
- 31 days paid holiday per year (inclusive of bank holidays)
- Team building events
- Monthly Employee Appreciation Lunch
• Paid birthday off and so much more!
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The Immersive Hospitality Management is an equal opportunity employer.
We are committed to promoting equal opportunities in employment.
You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
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Assistant Night Manager employer: Hyde and Seek
Hyde & Seek is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those who thrive in creative environments. With competitive salaries, extensive learning and development opportunities, and a strong emphasis on employee wellbeing, team members are encouraged to grow and excel in their roles. Located in the heart of Hyde Park, employees enjoy unique benefits such as discounts on hotel stays and meals, along with regular team-building events that celebrate individuality and camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyde and Seek. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyde and Seek
Don't be shy about reaching out to Hyde and Seek directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyde and Seek and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyde and Seek
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
