Senior Account Manager

What's in it for you? Work with an award winning, well structured, & dedicated client services team who are passionate about delivering exceptional results! Highly lucrative quarterly bonus structure for achieving targets. £25 monthly contribution to your physical health costs (e.g. gym membership). Paid training for career accreditations. Internal mobility options and established career paths. Team rewards, incentives (early Friday finish) & P&R away days. Access to Head Space & other counselling services to contribute to mental wellbeing. Friday drinks, office away days and Summer/Winter Parties (we love a get together!) Free fruit & snacks and a free weekly breakfast on Wednesdays.

About the Team: Join our Pilots & Renewals account management team as key hire within the team, in the UK office! After continued growth and continuous client acquisition we are now looking for a Senior Account Manager to join the team, and grow out our ever growing client base team.

About Hybrid: Hybrid is a multi-award winning high-growth global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally. Our deep understanding of demographic behaviour, coupled with our expertise in media and creativity, allows us to create customised advertising solutions that capture attention and turn insights into action for our clients.

The Opportunity: We are looking for a dedicated Senior Account Manager to join us in our fantastic Bristol office. We have a rapidly expanding client pool, and a growing team with client satisfaction at the core of what we do. This opportunity presents the leverage of a highly successful office that has been generating results for the last 15 years, with a strong foothold in the market, in order to increase revenue from our existing partnerships. Our team in Bristol is supportive, dedicated and focused. We collaborate across departments to upskill our team, uncover challenges from our clients and find the solutions.

The Senior Account Manager responsibilities:

• Overall responsibility of the client renewal pipeline, £3M a year.
• Lead & support with a team of AM/AEs ensuring high quality engagement with clients and identifying opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnership before campaign comes to an end.
• Increase Average Order Value of clients by building value and trust in campaign results.
• Establishing opportunities for larger pitches where Strategic Partnerships Director/Creative Director brought in.
• Working with Operations and Digital teams on challenges and managing expectations whilst driving excellence in process and quality control.
• Tracking and reporting on opportunities, to ensure gaps in skills are being addressed.
• Identifying bottlenecks and obstacles, working on solutions.
• Developing training plans for the team, identifying opportunities for upskilling across departments.

The Senior Account Manager should have:

• 4 years account management or client engagement experience.
• Has prior experience growing and nurturing a client base.
• Proactive, positive attitude with ability to use initiative.
• Commercial acumen, coupled with problem solving skills to raise the value of accounts and handle challenging situations.
• Close attention to detail with large volumes of accounts handled by the team.
• Highly personable and able to build a rapport with clients and colleagues quickly in a professional manner.
• Advertising/Media platform background preferred, but not essential.
• Strong time management skills.
• Can-do attitude and energy that aligns with Hybrid’s growth ambitions.
• Keeps calm and delivers to high standards under pressure.

Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.