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For Companies At a Glance
- Tasks: Lead client relationships and advise on digital advertising solutions for top Higher Education institutions.
- Company: Join Hybrid, a multi-award winning global media agency with a focus on education.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a vibrant team culture.
- Why this job: Make a real impact in education while working in a dynamic and supportive environment.
- Qualifications: Experience in account management and a passion for digital marketing are essential.
- Other info: This is a permanent, full-time position based in Bristol.
The predicted salary is between 43200 - 72000 £ per year.
What\’s in it for you?
- Work with an award winning, well structured, & dedicated client services team who are passionate about delivering exceptional results!
- Highly lucrative quarterly bonus structure for achieving targets.
- Lead strategy and delivery for high impact & high value higher education campaigns.
- £25 monthly contribution to your physical health costs (e.g. gym membership).
- Paid training for career accreditations.
- Internal mobility options and established career paths.
- Team rewards, incentives (early Friday finish) & P&R away days.
- Access to Head Space & other counselling services to contribute to mental wellbeing.
- Friday drinks, office away days and Summer/Winter Parties (we love a get together!)
- Free fruit & snacks and a free weekly breakfast on Wednesdays.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
About the Team:
Join our Pilots & Renewals account management team as key hire within the team, in the UK office! After continued growth and continuous client acquisition we are now looking for a Senior Account Manager to join the team, and grow out our ever growing client base team.
About Hybrid:
Hybrid is a multi-award winning high-growth global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally. Our deep understanding of demographic behaviour, coupled with our expertise in media and creativity, allows us to create customised advertising solutions that capture attention and turn insights into action for our clients.
The Opportunity:
We are looking for a dedicated Senior Account Manager to join us in our fantastic Bristol office. We have a rapidly expanding client pool, and a growing team with client satisfaction at the core of what we do.
This opportunity presents the leverage of a highly successful office that has been generating results for the last 15 years, with a strong foothold in the market, in order to increase revenue from our existing partnerships. Our team in Bristol is supportive, dedicated and focused. We collaborate across departments to upskill our team, uncover challenges from our clients and find the solutions.
The Senior Account Manager responsibilities:
- Overall responsibility of the client renewal pipeline, £3M a year.
- Lead & support with a team of AM/AEs ensuring high quality engagement with clients and identifying opportunities during the campaign lifecycle for upselling, cross-selling or renewing partnership before campaign comes to an end.
- Increase Average Order Value of clients by building value and trust in campaign results.
- Establishing opportunities for larger pitches where Strategic Partnerships Director/Creative Director brought in.
- Working with Operations and Digital teams on challenges and managing expectations whilst driving excellence in process and quality control.
- Tracking and reporting on opportunities, to ensure gaps in skills are being addressed.
- Identifying bottlenecks and obstacles, working on solutions.
- Developing training plans for the team, identifying opportunities for upskilling across departments.
The Senior Account Manager should have:
- 4 years account management or client engagement experience.
- Has prior experience growing and nurturing a client base.
- Proactive, positive attitude with ability to use initiative.
- Commercial acumen, coupled with problem solving skills to raise the value of accounts and handle challenging situations.
- Close attention to detail with large volumes of accounts handled by the team.
- Highly personable and able to build a rapport with clients and colleagues quickly in a professional manner.
- Advertising/Media platform background preferred, but not essential.
- Strong time management skills.
- Can-do attitude and energy that aligns with Hybrid’s growth ambitions.
- Keeps calm and delivers to high standards under pressure.
Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.
Senior Account Manager employer: Hybrid
Contact Detail:
Hybrid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Familiarize yourself with the latest trends in digital marketing, especially within the higher education sector. This knowledge will not only help you during interviews but also demonstrate your passion and commitment to the role.
✨Tip Number 2
Network with professionals in the digital marketing and higher education fields. Attend industry events or webinars to connect with potential colleagues and gain insights into the company culture at Hybrid.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your strategic thinking and problem-solving skills, as these are crucial for a Senior Account Manager.
✨Tip Number 4
Research Hybrid's recent projects and campaigns. Being able to reference their work during your conversation will show that you're genuinely interested in the company and understand their mission.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Account Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in digital marketing and client services. Use specific examples that demonstrate your success in managing accounts and delivering results for clients.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your enthusiasm for the role but also explains why you are a perfect fit for Hybrid. Mention your understanding of the Higher Education sector and how you can contribute to their strategic partnerships.
Highlight Your Achievements: In both your CV and cover letter, focus on quantifiable achievements from your previous roles. Use metrics to illustrate your impact, such as revenue growth, client retention rates, or successful campaigns you've managed.
How to prepare for a job interview at Hybrid
✨Understand the Company Culture
Before your interview, take some time to research Hybrid's company culture and values. Familiarize yourself with their approach to digital marketing and how they serve their clients in the Higher Education sector. This will help you align your answers with what they value.
✨Showcase Your Client Management Skills
As a Senior Account Manager, you'll need to demonstrate your ability to manage client relationships effectively. Prepare examples from your past experiences where you've successfully navigated challenges or exceeded client expectations. Highlight your strategic thinking and problem-solving skills.
✨Prepare for Behavioral Questions
Expect behavioral interview questions that assess how you've handled specific situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you provide clear and concise answers that showcase your qualifications.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
