Executive Account Manager (Permanent)

Work with an award winning, well structured, & dedicated client services team who are passionate about delivering exceptional results!

• Highly lucrative quarterly bonus structure for achieving targets.
• High-growth digital media organization with 5 offices globally.
• Experience rapid career progression across our thriving business and expanding global team.
• £25 monthly contribution to your physical health costs (e.g. gym membership).
• Paid training for career accreditations.
• Access to Head Space & other counselling services to contribute to mental wellbeing.
• Friday drinks, office away days and Summer/Winter Parties.
• Free fruit & snacks and a free weekly breakfast on Wednesdays.

Join our Pilots & Renewals account management team in the UK office! After continued growth and continuous client acquisition we are now looking for an Account Executive to join the team, and grow out our ever growing client base team.

About Hybrid: Hybrid is a multi-award winning high-growth global media agency with offices in Bristol, Philadelphia, Kuala Lumpur, Kathmandu, and Sydney. We specialise in providing world-class media, creative, content, and research services to leading Higher Education institutions globally. We are looking for a dedicated Account Executive to join us in our fantastic Bristol office. This opportunity presents the leverage of a highly successful office that has been generating results for the last 15 years, with a strong foothold in the market, in order to increase revenue from our existing partnerships.

The Account Executive role will support the full cycle delivery of our digital media campaigns. This is a fast-paced role involving high levels of client communication (phone and video call based), internal coordination of key staff (Editorial, Digital, Creative) and first-class organisational ability to manage multiple campaigns simultaneously.

Responsibilities include:

• Act as the main point of contact for a select group of clients across our web brands, coordinating closely with teams across our various offices and departments.
• Take the lead on all client meetings through each stage of the account management process, from discovery calls and campaign launches through to progress checks and reports, leading up to campaign renewals.
• Work closely within our KL/KTM based production, digital, creative and editorial staff on client requirements.
• Establishing opportunities for larger pitches in collaboration with Account Director.
• Establish strong relationships with clients and develop a pipeline of accounts.
• Provide meaningful insights and benchmarking data to add value to client calls.
• Manage coordination with our digital, editorial and creative teams to deliver content and hit our KPIs for each campaign & complete client reports.
• Passionate about expanding, upselling and growing relationships into key accounts, and experience of managing clients through this process.
• Phone/video call based client service experience from a similar role.
• Eager to learn and develop skillset while supporting our world-class account management team.
• Ability to handle multiple accounts with attention to detail, ensuring client satisfaction.
• A background in account management or client facing services is preferable.
• Can-do attitude and energy that aligns with Hybrid’s growth ambitions.
• Ideally a relevant qualification within marketing/advertising, however not a must as product and industry training will be provided.

Please note we encourage you to apply for a role at Hybrid even if you don’t meet 100% of the bullet points! We believe in creating an environment where there is a diversity of talent.