At a Glance
- Tasks: Install, commission, and repair large format inkjet printers while providing top-notch customer support.
- Company: Hybrid Services Ltd, the exclusive distributor for Mimaki in the UK & Ireland.
- Benefits: Full-time role with opportunities for travel and training in Amsterdam.
- Other info: Dynamic role with potential for travel across the UK and Ireland.
- Why this job: Join a creative team and work with innovative printing technologies that make a difference.
- Qualifications: Technical skills in printer maintenance and a passion for customer service.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki's range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.
This is a full-time Field Services Engineer role based in London/South East England. As a Field Services Engineer, you will be responsible for:
- Installing, commissioning, and repairing large format inkjet printers in London and the surrounding area.
- Troubleshooting and providing technical support.
- Conducting preventive maintenance.
- Delivering exceptional customer service for Mimaki’s products.
- Providing customer training on the safe use and operation of Mimaki products.
- Installing and training in accompanying software.
The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You may be required to also travel elsewhere in the UK and Ireland, and there will be occasions when you will need to stay away overnight. You will also be required to travel to Amsterdam (Netherlands) for training as required.
Field Services Engineer - Based in London/South East employer: Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
Hybrid Services Ltd is an exceptional employer, offering a dynamic work environment where creativity meets cutting-edge technology. Based in London/South East, employees benefit from a supportive culture that prioritises professional growth and development, alongside competitive remuneration and the opportunity to work with innovative Mimaki products. With a commitment to outstanding customer service and a focus on employee training, Hybrid ensures that its team members are well-equipped to thrive in their roles while enjoying a fulfilling career.
Contact Details:
Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer - Based in London/South East
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Services Engineer - Based in London/South East
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hybrid Services Ltd (Mimaki Distributor - UK & Ireland):Your cover letter is your chance to shine! Tell us why you want to work at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)!
How to prepare for a job interview at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
