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- Tasks: Troubleshoot and support Mimaki products while delivering top-notch customer service.
- Company: Join Hybrid Services Ltd, the exclusive distributor for Mimaki in the UK & Ireland.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a creative team that combines technology and innovation to drive success.
- Qualifications: Field service skills, a full driving licence, and strong communication abilities are essential.
- Other info: Expect occasional overnight stays while working closely with clients across the UK.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki's range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.
This is a full-time Field Services Engineer. The Field Services Engineer will be responsible for troubleshooting, providing technical support, conducting preventive maintenance, and delivering exceptional customer service for Mimaki's products. The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You will be required to travel around the UK and there will be occasions when you will need to stay away overnight.
Qualifications:
- Field Service and Technical Support skills
- A full Driving License
- Ability to work alone and as part of a Team
- Troubleshooting expertise
- Strong customer service and communication skills
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of Mimaki products is an advantage
- Relevant technical certifications or qualifications are desirable.
Contact Detail:
Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with Mimaki products and technologies. Understanding their range of printers, cutters, and software will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your troubleshooting skills in conversations. Be prepared to share specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the challenges of the role.
✨Tip Number 3
Showcase your customer service experience. Since the role involves direct interaction with clients, emphasising your ability to communicate effectively and provide exceptional support will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel. As the position requires travelling around the UK and occasional overnight stays, demonstrating your willingness to adapt will be crucial in making a positive impression.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service and technical support. Emphasise any troubleshooting expertise and customer service skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention any specific experience with Mimaki products or similar technologies to demonstrate your fit for the role.
Highlight Relevant Qualifications: If you have any technical certifications or qualifications, be sure to include them in your application. This will show your commitment to professional development and enhance your candidacy.
Showcase Soft Skills: In your application, highlight your ability to work under pressure and as part of a team. Provide examples of how you've successfully managed customer relationships and resolved issues in fast-paced environments.
How to prepare for a job interview at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in troubleshooting and providing support. Be prepared to discuss specific examples of how you've resolved issues in the past, particularly with similar products or technologies.
✨Demonstrate Customer Service Excellence
Since the role involves a lot of client interaction, emphasise your customer service skills. Share experiences where you went above and beyond to ensure customer satisfaction, as this will resonate well with the company's commitment to exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations on the job. Think about potential challenges you might face as a Field Services Engineer and prepare your responses, focusing on your problem-solving approach and ability to work under pressure.
✨Research Mimaki Products
Having knowledge about Mimaki's range of printers, cutters, and software will give you an edge. Familiarise yourself with their features and common issues, so you can speak confidently about them during the interview.
