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- Tasks: Troubleshoot and support Mimaki products while delivering top-notch customer service.
- Company: Join Hybrid Services Ltd, the exclusive distributor for Mimaki in the UK & Ireland.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a creative team that combines technology and innovation to drive success.
- Qualifications: Must have technical support skills, a driving license, and strong communication abilities.
- Other info: Travel across the UK is required, with occasional overnight stays.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki's range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.
This is a full-time Field Services Engineer. The Field Services Engineer will be responsible for troubleshooting, providing technical support, conducting preventive maintenance, and delivering exceptional customer service for Mimaki's products. The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You will be required to travel around the UK and there will be occasions when you will need to stay away overnight.
Qualifications:
- Field Service and Technical Support skills
- A full Driving License
- Ability to work alone and as part of a Team
- Troubleshooting expertise
- Strong customer service and communication skills
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of Mimaki products is an advantage
- Relevant technical certifications or qualifications are desirable.
Contact Detail:
Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with Mimaki products and technologies. Understanding their range of printers, cutters, and software will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your troubleshooting skills through real-life examples. Prepare to discuss specific instances where you've successfully resolved technical issues, as this will showcase your problem-solving abilities to potential employers.
✨Tip Number 3
Emphasise your customer service experience. Since the role involves direct interaction with clients, be ready to share how you've provided exceptional support in previous positions, which will illustrate your capability to maintain strong client relationships.
✨Tip Number 4
Prepare for questions about working under pressure. Think of examples from your past where you thrived in fast-paced environments, as this will help demonstrate your ability to handle the demands of a Field Services Engineer.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Field Services Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Technical Skills: Emphasise your technical support and troubleshooting skills in your CV and cover letter. Provide specific examples of how you've successfully resolved technical issues in previous roles, especially if they relate to printing or software technologies.
Showcase Customer Service Experience: Since exceptional customer service is a key part of this role, include examples of your customer service experience. Describe situations where you went above and beyond to assist clients, demonstrating your communication skills and ability to work under pressure.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Field Services Engineer.
How to prepare for a job interview at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in troubleshooting and providing support. Be prepared to discuss specific examples of how you've resolved issues in the past, particularly with similar products or technologies.
✨Demonstrate Customer Service Excellence
Since the role involves a lot of client interaction, be ready to share experiences where you provided exceptional customer service. Discuss how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Mimaki Products
Having knowledge about Mimaki's range of printers, cutters, and software will give you an edge. Research their products and be prepared to discuss how your skills can benefit their customers.
✨Prepare for Travel and Flexibility Questions
As the job requires travel and occasional overnight stays, be ready to discuss your flexibility and willingness to travel. Share any previous experiences that demonstrate your adaptability in similar roles.
