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- Tasks: Troubleshoot and support Mimaki products while delivering top-notch customer service.
- Company: Join Hybrid Services Ltd, the exclusive distributor for Mimaki in the UK & Ireland.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a creative team that combines technology and innovation to make an impact.
- Qualifications: Field service skills, a full driving licence, and strong communication abilities are essential.
- Other info: Willingness to travel and occasionally stay overnight is required.
The predicted salary is between 28800 - 43200 £ per year.
Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki's range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.
This is a full-time Field Services Engineer. The Field Services Engineer will be responsible for troubleshooting, providing technical support, conducting preventive maintenance, and delivering exceptional customer service for Mimaki's products. The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You will be required to travel around the UK and there will be occasions when you will need to stay away overnight.
Qualifications:
- Field Service and Technical Support skills
- A full Driving License
- Ability to work alone and as part of a Team
- Troubleshooting expertise
- Strong customer service and communication skills
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of Mimaki products is an advantage
- Relevant technical certifications or qualifications are desirable.
Contact Detail:
Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with Mimaki products and technologies. Understanding their range of printers, cutters, and software will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your troubleshooting skills in conversations or interviews. Be prepared to share specific examples of how you've resolved technical issues in the past, as this is crucial for a Field Services Engineer role.
✨Tip Number 3
Demonstrate your customer service experience. Since the role involves direct interaction with clients, showcasing your ability to communicate effectively and provide exceptional support will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel and overnight stays. This role requires mobility, so showing that you're adaptable and willing to meet the demands of the job will be beneficial.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service and technical support. Emphasise any troubleshooting expertise and customer service skills, as these are crucial for the Field Services Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your knowledge of Mimaki products if applicable, and provide examples of how you've successfully handled similar responsibilities in previous roles.
Showcase Relevant Qualifications: If you have any technical certifications or qualifications, be sure to include them in your application. Highlighting these credentials can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise, especially in troubleshooting and providing support. Be prepared to discuss specific examples of how you've resolved issues in the past, particularly with similar products or technologies.
✨Demonstrate Customer Service Excellence
Since the role involves a lot of client interaction, be ready to share experiences where you provided exceptional customer service. Discuss how you handled difficult situations and ensured customer satisfaction.
✨Familiarise Yourself with Mimaki Products
Research Mimaki's range of printers, cutters, and software before the interview. Showing that you have knowledge about their products will demonstrate your genuine interest in the role and the company.
✨Prepare for Travel and Flexibility Questions
As the job requires travel and occasional overnight stays, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experience you have with similar work arrangements.
