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- Tasks: Troubleshoot and provide technical support for Mimaki products while ensuring customer satisfaction.
- Company: Join Hybrid Services Ltd, the exclusive distributor for Mimaki in the UK & Ireland.
- Benefits: Enjoy a full-time role with opportunities for travel and hands-on experience.
- Why this job: Be part of a creative team that combines technology and innovation to drive success.
- Qualifications: Must have technical support skills, a driving license, and strong communication abilities.
- Other info: Travel across the UK is required, with occasional overnight stays.
The predicted salary is between 28800 - 48000 £ per year.
Hybrid Services Ltd is the exclusive UK & Ireland distributor for Mimaki, offering the highest levels of service & support for Mimaki's range of printers, cutters, software, and ink. The company focuses on combining creative talents with innovative printing, cutting, and software technologies to ensure long-term success. Hybrid is committed to providing outstanding quality products matched by exceptional customer service and support.
This is a full-time Field Services Engineer. The Field Services Engineer will be responsible for troubleshooting, providing technical support, conducting preventive maintenance, and delivering exceptional customer service for Mimaki's products. The role involves working closely with clients to ensure the efficient operation and maintenance of Mimaki printing, cutting, and software technologies. You will be required to travel around the UK and there will be occasions when you will need to stay away overnight.
Qualifications:
- Field Service and Technical Support skills
- A full Driving License
- Ability to work alone and as part of a Team
- Troubleshooting expertise
- Strong customer service and communication skills
- Ability to work well under pressure and in a fast-paced environment
- Knowledge of Mimaki products is an advantage
- Relevant technical certifications or qualifications are desirable.
Contact Detail:
Hybrid Services Ltd (Mimaki Distributor - UK & Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Familiarise yourself with Mimaki products and technologies. Understanding their range of printers, cutters, and software will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your troubleshooting skills in conversations or interviews. Be prepared to share specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the challenges of the role.
✨Tip Number 3
Emphasise your customer service experience. Since the role involves direct interaction with clients, showcasing your ability to communicate effectively and provide exceptional support will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding travel and overnight stays. This role requires a willingness to be on the move, so demonstrating your readiness for this aspect will show that you're fully committed to the position.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Field Services Engineer position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Technical Skills: Emphasise your technical support and troubleshooting skills in your CV and cover letter. Provide specific examples of how you've successfully resolved technical issues in previous roles, especially if they relate to printing or cutting technologies.
Showcase Customer Service Experience: Since the role involves delivering exceptional customer service, include examples of your past experiences where you provided outstanding support to clients. This could be through direct interactions or by resolving issues efficiently.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'troubleshooting', 'preventive maintenance', and 'Mimaki products', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Hybrid Services Ltd (Mimaki Distributor - UK & Ireland)
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, especially if they relate to printing or cutting technologies.
✨Demonstrate Customer Service Excellence
Since the role involves a lot of client interaction, share examples of how you've provided exceptional customer service in the past. This could include resolving customer issues or going above and beyond to ensure satisfaction.
✨Familiarise Yourself with Mimaki Products
If you have prior knowledge of Mimaki products, make sure to mention it. If not, do some research beforehand. Understanding their product range will show your enthusiasm for the role and help you answer questions more effectively.
✨Prepare for Travel and Flexibility Questions
Since the job requires travel and occasional overnight stays, be ready to discuss your flexibility regarding travel. Highlight any previous experiences that demonstrate your adaptability and willingness to go the extra mile for clients.
