Breakdown Controller in Normanton, West Yorkshire

Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton.

The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Responsibilities of the Breakdown Controller:

• Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
• Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
• Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
• Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Follow companys Employee handbook policies and procedures.
• Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
• Any other ad-hoc duties.

Requirements of the Breakdown Controller:

• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Well organised and strong planning skills.
• Solid knowledge of Microsoft Office programs.
• Previous customer Breakdown experience.
• Prior vehicle knowledge is desirable, but not essential.
• Good interpersonal skills.
• Problem solver with ability to work well under pressure and to tight deadlines.

In return, the Breakdown Controller will receive:

• Renumeration: £27,520 / Year + OOH Bonus
• 25 days holiday + bank holidays + birthday off
• Additional leave
• ??Bereavement leave
• ??Company pension
• ??Cycle to work scheme
• ??Free parking
• ??Health & wellbeing programme
• ??Life insurance
• ??On-site parking
• ??Referral programme