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- Tasks: Manage breakdown calls and coordinate repairs while keeping customers updated.
- Company: Join a reputable hire company in Normanton with a strong industry presence.
- Benefits: Enjoy 25 days holiday, health programs, and a cycle to work scheme.
- Why this job: Be part of a dynamic team, solve problems, and make a real impact.
- Qualifications: Strong communication skills and attention to detail are essential; vehicle knowledge is a plus.
- Other info: Hybrid role with additional pay for out-of-hours cover.
The predicted salary is between 27520 - 38528 £ per year.
Hybrid Recruit are seeking an experienced Breakdown Controller to work for a well-established and reputable hire company based in Normanton. The main job function of a Breakdown Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function. Responsibilities of the Breakdown Controller: Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support. Communicating with customers via phone/email and giving regular progress updates on vehicle repair status. Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary. Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries. Interact closely with other departments, in particular, finance, workshop and sales. Provide a high level of accuracy and detail on all records created within Syrinx. Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises. Follow companys Employee handbook policies and procedures. Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked. Any other ad-hoc duties. Requirements of the Breakdown Controller: Excellent written and verbal communication skills. Excellent attention to detail. Well organised and strong planning skills. Solid knowledge of Microsoft Office programs. Previous customer Breakdown experience. Prior vehicle knowledge is desirable, but not essential. Good interpersonal skills. Problem solver with ability to work well under pressure and to tight deadlines. In return, the Breakdown Controller will receive: Renumeration: £27,520 / Year + OOH Bonus 25 days holiday + bank holidays Additional leave ??Bereavement leave ??Company pension ??Cycle to work scheme ??Free parking ??Health & wellbeing programme ??Life insurance ??On-site parking ??Referral programme Should you be interested in this Breakdown Controller role, please click \”Apply now!\” with an up-to-date CV. JBRP1_UKTJ
Breakdown Controller employer: Hybrid Recruit Ltd
Contact Detail:
Hybrid Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Controller
✨Tip Number 1
Familiarize yourself with the breakdown processes and systems used in the industry, particularly Syrinx, as this will give you a significant advantage during the interview. Understanding how to efficiently manage breakdown calls and liaise with suppliers will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your previous customer service experience, especially in breakdown situations. Be prepared to share specific examples of how you've successfully resolved issues under pressure, as this will showcase your problem-solving skills and ability to maintain professionalism.
✨Tip Number 3
Brush up on your knowledge of vehicle mechanics, even if it's not essential. Having a basic understanding of common vehicle issues can help you communicate more effectively with both customers and engineering support, making you a more valuable candidate.
✨Tip Number 4
Prepare to discuss how you would handle tight deadlines and high-pressure situations. Think of scenarios where you had to prioritize tasks or manage multiple responsibilities simultaneously, as this will illustrate your organizational skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Breakdown Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in breakdown management and customer service. Emphasize your communication skills and any previous roles that required problem-solving under pressure.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Breakdown Controller role. Mention your ability to liaise with suppliers and customers, and provide examples of how you've minimized vehicle downtime in past positions.
Showcase Attention to Detail: In your application, demonstrate your attention to detail by providing accurate and thorough information about your work history and skills. This is crucial for maintaining records and ensuring efficient operations.
Highlight Interpersonal Skills: Since the role requires interaction with various departments and customers, make sure to highlight your interpersonal skills. Provide examples of successful collaborations or customer interactions that showcase your professionalism and courtesy.
How to prepare for a job interview at Hybrid Recruit Ltd
✨Showcase Your Communication Skills
As a Breakdown Controller, excellent written and verbal communication is crucial. Be prepared to demonstrate your ability to communicate clearly and effectively, especially in scenarios where you need to provide updates to customers or liaise with suppliers.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and problem-solving under pressure. Prepare examples from your past experiences where you successfully resolved issues, particularly in breakdown situations or customer service.
✨Demonstrate Attention to Detail
Accuracy is key in this position. During the interview, emphasize your attention to detail by discussing how you ensure precision in your work, whether it's in record-keeping or managing vehicle downtime.
✨Familiarize Yourself with Relevant Software
Knowledge of Microsoft Office programs is essential. If you have experience with Syrinx or similar systems, mention it. Being able to discuss how you use technology to enhance efficiency will set you apart.
