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For Companies At a Glance
- Tasks: Analyse service data, generate insights, and support service design for transformation projects.
- Company: Prestigious professional services organisation known for its modern workplace culture.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career advancement opportunities.
- Why this job: Join a leading firm and make a real impact on global service design initiatives.
- Qualifications: Strong analytical skills, experience in process mapping, and proficiency in data visualisation tools.
The predicted salary is between 54000 - 72000 £ per year.
The Client
Based in London, my client is a prestigious professional services organisation boasting a workplace with cutting-edge people that is moving with modern ways of working. Named as one of the leading professional services organisations to work for three times in a row, the work environment attracts seasoned professionals who want to be part of the best of breed.
Job Overview
The Service Design Analyst will play a critical role in supporting the organisation's business professional transformation programme. This position focuses on collating and analysing service data, generating actionable insights, and supporting the Service Design at a portfolio level.
Working with the Service Design Lead and functional areas:
- Support the development of the global portfolio framework, collating and drafting frameworks and templates.
- Collate the requirements of services capturing user feedback and insights.
- Bring together service details and information to input into service blueprints and interaction models.
- Create and maintain templates to enable service design activities at an enterprise and functional level.
- Analyse information and inputs to develop service catalogues.
- Support workshop designs and facilitation activities to enable process mapping.
- Analyse data to identify trends, gaps, and optimisation opportunities.
- Provide insights to inform decision-making at programme and project levels.
- Work across workstreams to support business readiness assessments and transitional activities.
- Consolidate information from multiple sources and validate data integrity.
- Maintain documentation and input into change and communication activities to enable training, service playbooks, and adoption of services.
- Input into and consolidate service level impact assessments.
Experience:
- Strong analytical and problem-solving skills with experience in data interpretation.
- Experience in process mapping.
- Familiarity with service design and operating model principles.
- Experience in customer journey, persona or similar service experience mapping.
- Proficiency in data visualisation tools (e.g., Power BI) and Excel.
- Excellent stakeholder management and communication skills.
- Ability to work in a fast-paced, transformation-focused environment.
- Experience within a complex professional services or corporate environment, operating globally with regional and local presence.
- Experience in operating model transformation or large-scale change programmes.
Service Design Analyst - Circa 90k - 12 Month Fixed Term Contract employer: Hybrid Global Solutions Limited
Contact Detail:
Hybrid Global Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Analyst - Circa 90k - 12 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills as a Service Design Analyst can make a difference. We want you to shine!
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've used data to drive decisions in past roles. This will help you stand out as a candidate who can deliver actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Service Design Analyst - Circa 90k - 12 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design Analyst role. Highlight your analytical skills, experience in process mapping, and any relevant service design principles you've worked with. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service design and how your skills can contribute to our transformation programme. Keep it engaging and personal – we love a bit of personality!
Showcase Your Data Skills: Since this role involves a lot of data analysis, make sure to showcase your proficiency in tools like Power BI and Excel. Include specific examples of how you've used these tools to generate insights or optimise processes in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hybrid Global Solutions Limited
✨Know Your Service Design Fundamentals
Make sure you brush up on service design principles and operating models. Be ready to discuss how you've applied these in past roles, especially in relation to process mapping and customer journey mapping.
✨Showcase Your Analytical Skills
Prepare examples that highlight your strong analytical and problem-solving skills. Think about specific instances where you've interpreted data to drive decisions or identify trends, as this will resonate well with the role's focus.
✨Familiarise Yourself with Data Visualisation Tools
Since proficiency in tools like Power BI and Excel is key, be prepared to discuss your experience with these. If possible, bring along examples of dashboards or reports you've created to demonstrate your capabilities.
✨Engage with Stakeholders
Stakeholder management is crucial for this role. Think of times when you've successfully communicated with various stakeholders or facilitated workshops. Be ready to share how you navigated challenges and ensured everyone was on board.