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- Tasks: Lead and manage a team of customer service advisors in a hybrid role.
- Company: Join a dynamic company based in Kettering with a focus on excellent customer service.
- Benefits: Enjoy a competitive salary and flexible hybrid work options.
- Why this job: This role offers leadership experience and the chance to make a real impact on customer satisfaction.
- Qualifications: Previous experience in a team leader role is essential.
- Other info: Full-time hours are from 11:30 AM to 8 PM, with 2-3 days in the office.
The predicted salary is between 27500 - 30000 £ per year.
An excellentHybrid Team Leader CustomerService rolebased in Kettering,workingfulltimehours 11:30-8pm, offering astarting salary of £27,500-£30,000 per annum. This role will be a Hybrid role with 2/3 days in their Kettering offices.
Weare looking for an experienced Team Leader to lead and manage the customer service advisors. The customer service advisors are responsible for both inbound and outbou…
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Customer Service Team Leader employer: HYBRID CONNECTIONS LTD
Contact Detail:
HYBRID CONNECTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in customer service. Share specific examples of how you've successfully managed a team and improved performance, as this will resonate with what we're looking for.
✨Tip Number 2
Familiarize yourself with our company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're a great fit for our team.
✨Tip Number 3
Prepare to discuss your approach to handling customer inquiries and complaints. We value proactive problem-solving, so think about how you've turned challenging situations into positive outcomes in the past.
✨Tip Number 4
Since this is a hybrid role, be ready to talk about your experience with remote team management. Share strategies you've used to keep your team engaged and productive, whether in-person or online.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Team Leader position. Understand the responsibilities and expectations, especially regarding leading and managing customer service advisors.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team effectively and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and leadership. Mention why you are interested in this hybrid role and how your skills align with the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HYBRID CONNECTIONS LTD
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating and guiding team members.
✨Understand Customer Service Dynamics
Familiarize yourself with the key aspects of customer service, especially in a hybrid environment. Be ready to discuss how you would handle both inbound and outbound inquiries effectively.
✨Highlight Your Communication Skills
Effective communication is vital in this role. Be prepared to showcase your ability to communicate clearly and effectively with both customers and team members, as well as how you resolve conflicts.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Show that you align with their mission and are excited about contributing to their team dynamic.
