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- Tasks: Lead and support a customer service team, ensuring exceptional service and achieving targets.
- Company: Join a well-established UK business with a strong reputation in customer service.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal development.
- Why this job: Perfect for those passionate about coaching and delivering top-notch customer experiences.
- Qualifications: Experience in customer service and team leadership is essential; telephony experience preferred.
- Other info: Flexible shifts required, including evenings and weekends; great for adaptable individuals.
The predicted salary is between 20000 - 28000 £ per year.
An excellent Hybrid Assistant Team Leader Customer Service role based in Kettering, working full-time hours with shifts between 8am-8pm, offering a starting salary of £25,000 per annum. This role will be a Hybrid role with 2/3 days in their Kettering offices.
We are looking for an experienced Assistant Team Leader who demonstrates previous or current experience in a senior customer service role, ideally with telephone experience. You will be able to support the Team Leader with the day-to-day leading of the team, coaching, setting and achieving targets, while also demonstrating excellent customer service with our customers and clients.
This Assistant Team Leader role would be suitable for an individual who has previously stepped up to support with the leading of a team, motivates colleagues, helps with coaching on quality and is passionate about delivering exceptional service.
Experience/Skills needed for this position:
- You will demonstrate experience of supporting or leading a team in a current or previous position.
- Experienced in working to individual targets, while supporting, guiding and monitoring the team.
- Deputising for the Team Leader during holiday or absences.
- To be able to multi-task with changing priorities on the day to meet business and client requirements.
- Customer service experience and telephony experience.
- Supporting and training new starters into the team.
- Confident using internal systems and providing data on calls and team.
- Able to provide affirming and constructive feedback to improve performance.
- Dealing with complaints/difficult customers.
- Teambuilding and motivating to create an engaged workforce.
- Requirement to work a variety of shift patterns to cover opening hours.
- Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate e.g. evenings, weekends, and Bank Holiday working.
- To be able to remain calm and collected in stressful situations.
This is a permanent Assistant Team Leader opportunity on a Hybrid working model, 2/3 days in the Kettering offices working for a large well-established business that covers the UK. If you would like to know more information on this opportunity please do not hesitate to get in touch.
Assistant Team Leader - Customer Service in Kettering employer: HYBRID CONNECTIONS LTD
Contact Detail:
HYBRID CONNECTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Team Leader - Customer Service in Kettering
✨Tip Number 1
Familiarise yourself with the company culture and values. Research StudySmarter's approach to customer service and team leadership, as this will help you align your answers during any interviews or discussions.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to lead a team and handle customer service challenges. Highlight instances where you've successfully coached team members or resolved difficult situations.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the role and may even lead to a referral.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role requires adaptability, showcasing your willingness to work varied hours can set you apart from other candidates.
We think you need these skills to ace Assistant Team Leader - Customer Service in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any leadership roles you've held. Use specific examples that demonstrate your ability to support and motivate a team, as well as your telephony experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your motivation for applying to this role. Mention how your skills align with the job requirements, particularly your experience in coaching and leading teams.
Showcase Relevant Skills: When writing your application, emphasise your ability to handle complaints and difficult customers. Provide examples of how you've successfully managed stressful situations in the past, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer service role.
How to prepare for a job interview at HYBRID CONNECTIONS LTD
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading a team. Highlight specific examples where you motivated colleagues, set targets, and achieved results. This will demonstrate your capability to support the Team Leader effectively.
✨Demonstrate Customer Service Excellence
Since this role is heavily focused on customer service, be ready to share instances where you provided exceptional service. Discuss how you handled difficult customers or complaints, showcasing your ability to remain calm under pressure.
✨Familiarise Yourself with Telephony Experience
As telephone experience is essential, brush up on any relevant skills or systems you’ve used in the past. Be ready to explain how you’ve used telephony to enhance customer interactions and support your team.
✨Prepare for Flexibility Questions
Given the requirement for flexible working hours, think about your availability and willingness to adapt. Be honest about your flexibility and provide examples of how you've successfully managed changing priorities in previous roles.
