Hybrid Asset Solutions is a multi-disciplinary engineering and facilities services provider, trusted by our clients to keep their sites running safely, compliantly and efficiently. From planned preventative maintenance and reactive repairs to EV charging and solar, we act as an extension of our clients' own teams.
We work with some of the best-known names in Build to Rent and residential property. We're a close-knit, fast-moving business where people matter, and our client accounts are growing, with new sites coming on board this year.
The role
We're looking for a Key Account Manager / Customer Relationship Manager to take ownership of a portfolio of our key client accounts. You'll be the main point of contact for our customers, building strong relationships, keeping service on track and spotting opportunities to grow each account.
Several of our accounts are expanding, with new sites and services to bring on board. You'll make sure each one gets the attention it deserves, working closely with our operational teams so we deliver what we promise, every time.
What you'll be doing
- Being the main point of contact for your accounts and building strong, trusted relationships with key contacts
- Managing day-to-day requirements and making sure queries, actions and concerns are resolved quickly
- Getting to know each customer's operational, commercial and contractual needs
- Keeping in regular contact, monitoring satisfaction and tackling potential issues early
- Managing escalations calmly and coordinating the right actions through to resolution
Growing the accounts
- Spotting opportunities to grow existing accounts and help the business hit its revenue targets
- Leading or supporting contract discussions, renewals, variations and service reviews
- Supporting the mobilisation of new sites and services within your accounts
Keeping performance on track
- Running regular customer meetings and presenting performance updates, service reports and improvement plans
- Working closely with operational teams to make sure services meet contract requirements and customer expectations
- Monitoring account performance against KPIs, service levels, budgets and commercial targets
- Keeping senior management updated on performance, risks, opportunities and forecast growth
What we're looking for
No formal qualifications are essential. What matters most is your experience and how you work with people.
- Experience in account management, customer relationship management or a similar client-facing role
- Experience managing several customer accounts in facilities management, property, engineering or another service-based business
- Experience supporting contract renewals, variations, mobilisations and account growth
- Strong commercial awareness, including contract performance, customer retention and revenue targets
- Confidence running customer meetings, service reviews and escalations
- Good skills in Microsoft Office, particularly Excel, Word, PowerPoint and Outlook
- A full UK driving licence
- Experience in the Build to Rent or residential property sector
- A qualification in business management, customer service, account management or facilities management
- Membership of a relevant professional body, such as IWFM
- Experience with CRM systems or account performance dashboards
- Good financial awareness, including budgets and forecasts
You'll also be
- An excellent communicator who can explain complex information clearly
- Approachable and personable, and quick to build credibility
- Highly organised and able to juggle several accounts and priorities
- Calm and confident when things need putting right
- Proactive, self-motivated and able to work independently
- Customer-focused and genuinely interested in what we do
Why join Hybrid Asset Solutions
- Competitive salary of £37,000, depending on experience
- Company car or car allowance upon passing probation
- Ownership of growing accounts with well-known clients in Build to Rent and residential property
- A real say in how we look after customers, in a business that listens and acts on ideas
- A supportive, close-knit team culture, with regular company-wide events and recognition for great work
- A tailored training plan, with yearly performance and pay reviews
- 25 days holiday + bank
- Company pension
- Annual company retreat and regular company events
- Free on-site parking
- On-site gym
- Referral programme
What success looks like
You'll know you're thriving when your customers see you as their go-to person at Hybrid, and you're a visible part of why they stay and grow with us. Success looks like strong, trusted relationships, accounts renewed and expanded, new sites brought on board smoothly, and issues resolved before they become problems.
About the team
You'll work most closely with our customer relationship team, and alongside our operations, engineering and commercial colleagues to make sure every customer gets a joined-up service. It's a team that backs each other, shares ideas, and takes pride in looking after our clients properly.
Inclusive recruitment
We’re committed to an inclusive process. If there’s anything we can adjust to help you perform at your best, such as extra time or questions in advance or a different interview format, Ruby, our Talent Partner, know at careers@hybridsolutionsgroup.co.uk. You don’t need to explain why, and it won’t affect your application.
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