Custom Print Administrator (Fixed Term Contract)

Location: Primarily remote, with some travel to Edinburgh. We’re looking for someone who is based in or near Edinburgh, who can easily travel there for in-person meetings.

Hours: 9am-5pm

Contract type: 6 months fixed term contract

Salary: £25,000 per annum, pro-rated to reflect contract length

Introducing hyble! We’re a fast-growing marketing technology company serving customers in over 50 countries. Our goal is to create a lasting positive impact by disrupting a traditional industry that’s operated the same way for over 50 years.

As a Custom Print Administrator, you’ll be a key member of the Custom Delivery Team. This blended role supports both our US Custom, with a primary focus on pricing estimations and asset administration. You will support the Custom Estimation team by accurately quoting orders, applying print costs and markups, and self-quoting through our internal tools. You will also support the design team by ensuring all briefs are complete, compliant, and include high-quality, accessible assets before handover to designers.

What you’ll do:

• Review job specifications across Custom orders, liaising with customers to clarify incomplete or non-compliant briefs and assigning the appropriate status and ownership.
• Act as second-line quality assurance to ensure order details align with client requirements, internal standards, and expected best practice.
• Execute manual and supplier quoting processes; route quotes to appropriate vendors or self-quote where necessary.
• Review supplier quotes to ensure accuracy, alignment with requested specifications, and consistent mark-ups across product types.
• Estimate appropriate margins based on overall costs to optimise commercial performance.
• Perform chargeback estimations and provide detailed breakdowns for approval by external managers where required.
• Source and organise branded supplier assets and legal text for custom and PDS design briefs via third-party DAM systems, Hyble’s internal DAM platform, and direct supplier engagement where required.
• Ensure all assets meet high-resolution print specifications and are current, compliant, and production-ready.
• Ensure design briefs are clear, structured, and execution-ready before handover.
• Action change requests relating to incorrect or incomplete order descriptions, product specification changes, or scope amendments.
• Manage and prioritise order workflows to meet deadlines, event dates, service level agreements and KPIs.
• Escalate operational, commercial, or supplier issues to relevant teams or leadership based on severity or risk.

What you’ll bring:

• Strong attention to detail and ability to maintain high accuracy and prioritise at pace in a high-volume environment.
• Extremely organised mindset and the ability to keep calm under pressure.
• Excellent communication and problem-solving skills, with the ability to liaise effectively with vendors and internal teams.
• Collaborative approach to issue resolution.
• Proven experience in fast paced administrative role.
• Problem solving – ability to identify and resolve challenges efficiently.
• Proficiency in workflow software preferred – our team uses Asana, but similar software understanding (Monday, Trello) will suffice.

Beneficial but not required:

• Prior knowledge of US Hospitality and Alcohol Beverage industry clients and/or Print knowledge preferred.
• Basic knowledge of design software (Photoshop/InDesign) to review and validate assets.
• Understanding of print specifications, including resolution and formatting for production.
• Prior experience in a compliance-driven environment/agency experience is a plus.

We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong. We’re happy to consider flexible working, including part-time hours - whether to help you meet other commitments or to help you strike a great work-life balance.

What we’ll offer:

• Pension: A combined contribution of up to 12% of your salary for your future.
• Reward and Recognition: A bonus scheme based on company performance, with regular recognition along the way.
• Holidays: 33 days including public holidays, with options to buy or sell extra days.
• Giving back: 2 paid days leave to support a charity of your choice.
• Wellbeing: Support for your health and wellbeing.
• Health Days: 2 full days or 4 half days to take when you need to refuel and recharge.
• Collaboration opportunities: Flexibility to work remotely.
• Grow with us: Opportunities to develop your career in a high pace technology company.
• Personal Investment: Investment in your personal development and regular feedback.
• Open culture: A place where you can bring new ideas and have a real impact.