At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a luxury hotel.
- Company: Join Hyatt, a global leader in hospitality with a focus on service excellence.
- Benefits: Enjoy 12 complimentary nights at Hyatt hotels, discounted stays, and free meals.
- Other info: Vibrant work environment with opportunities for personal and professional growth.
- Why this job: Shape unforgettable moments for guests while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong communication skills required.
The predicted salary is between 28103 - 34348 £ per year.
In this Team Leader role, you will oversee the day-to-day operations of The Montagu area, guiding both full-time and casual colleagues to deliver high-standard guest service. You’ll align team objectives with the department plan and ensure clear communication of strategy in collaboration with the Restaurant Manager. You will coach and empower staff to resolve guest concerns smoothly while supporting cost-aware staffing and payroll processes. This position offers a chance to shape guest experiences in a luxury hotel setting and contribute to Hyatt’s service-excellence culture. You’ll work within a vibrant hotel environment that serves international guests and premium events.
Pay / Benefits
- 12 complimentary nights per year across Hyatt Hotels
- Discounted hotel stays for family and friends
- Free meals on duty in colleague restaurant
- Life Assurance
- Uniform provided and laundered
- Headspace membership and EAP access
Responsibilities
- Oversee daily operations of the assigned area and manage both full-time and casual team members
- Set and monitor objectives aligned to the department plan and long-term goals
- Effectively communicate departmental strategy to the team with the Restaurant Manager
- Maintain clear team communication to ensure smooth operations
- Implement action plans to uphold high standards of customer service
- Train, coach, and empower staff to resolve guest concerns with minimal disruption
- Assist with labour cost control by creating weekly rotas and supporting payroll processes
Key requirements
- Proven supervisory or management experience in hospitality, ideally luxury hotel or high-end restaurant
- Strong leadership and excellent communication skills
- Experience in team management, rota planning, and cost control
- Ability to motivate and develop team members while maintaining high operational standards
Team Leader – The Montagu employer: Hyatt
At Park Hyatt London River Thames, we pride ourselves on being an exceptional employer that values individuality and fosters a supportive work culture. As a Groups & Events Coordinator, you will enjoy a range of benefits including 12 complimentary nights at Hyatt Hotels worldwide, continuous learning opportunities, and a commitment to your professional growth within a globally recognised hospitality brand. Our inclusive environment encourages collaboration and empowers you to make a meaningful impact while delivering outstanding guest experiences in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader – The Montagu
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt
Don't be shy about reaching out to Hyatt directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader – The Montagu
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
