Manager, Bridge Services - Revenue Management

Manager, Bridge Services – Revenue Management

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About Hyatt

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our guests and colleagues have been at the heart of our business, helping us become one of the fastest growing hospitality brands in the world.

Why Now

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to join our journey. The hospitality industry remains resilient, offering dynamic opportunities for upward mobility.

Your Role

As the Manager, Bridge Services for EAME, you will play a pivotal role in ensuring the integrity, readiness, and successful deployment of Hyatt’s revenue management ecosystem across franchise and managed hotels during their pre-opening or conversion phase. You will guide hotels through the technical, strategic, and operational steps required to launch on Hyatt’s revenue platforms.

Responsibilities

• Review and validate HyattPRO configuration, including ceiling/floor rates, day‑of‑week patterns, seasonality, and offsets/modifiers.
• Ensure accurate room‑type setup, including hierarchy, classification, and cost‑of‑walk values.
• Coordinate with stakeholders to support readiness, operational accuracy, and seamless system launch of HyattPRO.
• Ensure CRS and PMS reflect initial Revenue Management strategies prior to activation of PrO.
• Configure competitive sets in RevenueStrategy360 and ensure proper room‑category mapping for accurate rate shopping.
• Partner with hotels to develop opening pricing strategies, including discount structures and World of Hyatt opening offers.
• Validate partner connectivity and ensure all required channels are activated and selling.
• Audit rate plans for accuracy and compliance with the Global Pricing Workbook and RMT requirements.
• Work with Loyalty to configure World of Hyatt rate values based on proforma data.
• Ensure OTA activation, first‑sell alignment, and content updates are completed.
• Guide hotels through the Hotel Build Deck and configuration needed for rate pushes to Opera.
• Oversee HPPP partner activation, Hotelbeds connectivity, and distribution parity.
• Establish a consistent communication cadence with hotel teams and stakeholders to maintain alignment and track readiness milestones.
• Maintain visibility into timeline progress and key deliverables across openings and transitions.
• Ensure pre‑arrival upsell tools are properly configured.
• Complete limited data build in HyattPRO and collaborate with Ramp RMs on preliminary forecasting.
• Confirm connectivity across all distribution channels and ensure ongoing rate parity.
• Implement performance monitors to track OTB, pickup, and other key indicators.
• Support broader revenue management tasks required during the pre‑opening phase.

Qualifications

• Strong background in revenue management with the ability to support multiple properties or markets.
• Prior reservations and revenue systems configuration experience.
• Strong ability to interpret and work with financial data.
• Proficiency in Microsoft Excel, PowerPoint, and other Office tools, including the ability to create working charts and analytical documents.
• Familiarity with Hyatt revenue systems such as PRO, Reserve, RMT, Opera, Envision, and Demand360 is preferred.
• Bachelor’s degree preferred.
• Strong interpersonal and verbal/written communication skills.
• Ability to evaluate options, make sound recommendations, and adapt quickly in dynamic environments.
• Willingness to travel as business needs dictate.

How to Apply

Please submit your application in English. We’d love to consider your unique experiences and how you could make Hyatt even better.