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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join Andaz, a vibrant 5-star hotel by Hyatt in East London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and more!
- Why this job: Be part of a diverse team that values individuality and offers career growth.
- Qualifications: No prior experience needed; just bring your passion for hospitality!
- Other info: This role is full-time and requires the right to work in the UK.
The predicted salary is between 22400 - 37000 £ per year.
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Salary: 26,475 + Tronc
At Andaz, which translates from Hindi as \”personal style\”, we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Front Office Night Host
Salary: 26,475 + Tronc
At Andaz, which translates from Hindi as \”personal style\”, we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.
Just some of the benefits you will enjoy as a Front Office Night Host at Andaz London Liverpool Street, a concept by Hyatt Hotels
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
What you will do as a Front Office Night Host
- Enabling a smooth arrival and departure experience including providing a detailed room orientation and assistance with delivering luggage
- Ensuring that all guests have the appropriate credit facilities established; and handling cash transactions and billing
- Assisting with guest requests throughout their stay and handling guest complaints
- Maximizing revenue opportunities through up selling
- Providing extensive knowledge of the available Hotel services and facilities, as well as information and assistance regarding the surrounding areas of the Hotel
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Night Host role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
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Job function
Design, Art/Creative, and Information Technology
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Industries
Hospitality
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Front Office Night Host employer: Hyatt
Contact Detail:
Hyatt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Host
✨Tip Number 1
Familiarise yourself with the Andaz brand and its values. Understanding their commitment to personal style and memorable experiences will help you align your responses during interviews, showcasing how you can contribute to their unique hospitality approach.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality roles. Be ready to share specific examples of how you've handled guest requests or complaints, as this will demonstrate your ability to thrive in a fast-paced front office environment.
✨Tip Number 3
Prepare to discuss your knowledge of the local area and hotel services. Being able to provide recommendations for guests can set you apart, showing that you're proactive and genuinely interested in enhancing their stay.
✨Tip Number 4
Network with current or former Hyatt employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Front Office Night Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Night Host. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to handle guest requests, manage cash transactions, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at Andaz and how you can contribute to creating memorable experiences for guests.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hyatt
✨Show Your Hospitality Skills
As a Front Office Night Host, your ability to create memorable experiences for guests is crucial. Be prepared to share examples of how you've gone above and beyond in previous roles to ensure guest satisfaction.
✨Know the Hotel Inside Out
Familiarise yourself with Andaz London Liverpool Street's services, facilities, and local attractions. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions about handling guest complaints or difficult situations. Prepare specific examples that showcase your problem-solving skills and ability to remain calm under pressure.
✨Emphasise Teamwork and Communication
Highlight your experience working in teams and your communication skills. The role requires collaboration with various departments, so showing that you can work well with others is essential.
