At a Glance
- Tasks: Lead front office operations and ensure exceptional guest experiences in a fast-paced hotel environment.
- Company: Join Hyatt Place London Heathrow Airport, a modern hotel with a vibrant culture.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Other info: Opportunities for continuous learning and career growth in a supportive environment.
- Why this job: Make a real impact in hospitality while developing your career in a global company.
- Qualifications: Experience in front office leadership and excellent communication skills are essential.
The predicted salary is between 28103 - 34348 £ per year.
About Hyatt Place London Heathrow Airport
Hyatt Place London Heathrow Airport offers a modern and convenient stay just minutes from Heathrow Airport, with excellent transport connections to central London. The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel. Dining options include The Gallery, serving breakfast and dinner with a range of familiar favourites and seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining, drinks and cocktails. Colleagues work in a fast paced and international environment welcoming travellers from around the world.
Duties and responsibilities related to the Front Office Duty Manager role:
- Supervise all Front Office operations during your shift, ensuring smooth and efficient service.
- Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.
- Coordinate room allocations and arrivals based on guest preferences, status, and group needs.
- Monitor guest accounts, credit limits, and open folios for accuracy and compliance.
- Collaborate with other departments to ensure seamless service delivery.
- Take charge in emergency situations, ensuring guest and staff safety in line with Health & Safety protocols.
- Support team development through feedback, coaching, and regular performance check-ins.
- Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.
- Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.
About you
You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands-on approach to problem-solving.
Benefits you will enjoy as a Front Office Duty Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Front Office Duty Manager role and start your journey with Hyatt Hotels!
Front Office Duty Manager employer: Hyatt
The Standard, London is an exceptional employer that thrives on creativity and cultural engagement, making it a vibrant place to work in the heart of King's Cross. With a dynamic work culture that embraces innovation and collaboration, employees benefit from competitive compensation, extensive training opportunities, and a range of perks including discounts across our renowned restaurants and bars. Join us to be part of a team that values individuality and fosters personal growth while delivering unforgettable experiences to our guests.
