At a Glance
- Tasks: Welcome guests, take orders, serve food and drinks, and ensure a great dining experience.
- Company: Join the vibrant team at Hyatt Regency London Blackfriars, a five-star hotel in the city.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, free meals, and more!
- Other info: Opportunities for career growth and continuous learning in a fast-paced environment.
- Why this job: Be part of a dynamic team and create memorable experiences for guests every day.
- Qualifications: Friendly, reliable, and passionate about customer service with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five‑star hotel features 205 stylish guestrooms and suites along with versatile meeting and event spaces. Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London and Leaf and Cane, a vibrant late night bar.
Duties & Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Take food and drink orders accurately and relay them to the kitchen
- Serve meals and beverages promptly while maintaining service standards
- Ensure tables are clean, well‑presented, and properly set at all times
- Provide menu recommendations and answer customer questions confidently
- Handle payments and operate the till accurately
- Monitor guest satisfaction and address any concerns quickly
- Follow health, safety, and hygiene regulations at all times
About You
You are friendly, approachable, and passionate about providing excellent customer service. You thrive in a fast‑paced environment and work well as part of a team. With strong communication skills and attention to detail, you ensure every guest has a positive dining experience. You are reliable, well‑presented, and willing to go the extra mile for customers.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Waiter/Waitress employer: Hyatt Regency
Hyatt Regency London Blackfriars is an exceptional employer, offering a vibrant work culture in the heart of London, where team members are valued and encouraged to grow. With benefits like complimentary hotel stays, free meals on duty, and continuous learning opportunities, employees can thrive both personally and professionally while enjoying a dynamic environment that celebrates excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter/Waitress
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Regency. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Regency
Don't be shy about reaching out to Hyatt Regency directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Regency and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Regency
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
