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- Tasks: Deliver exceptional service and create memorable experiences for guests in the Regency Club.
- Company: Join Hyatt Regency London – The Churchill, a top-rated hotel in the heart of London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team that values individuality and offers clear career growth.
- Qualifications: Previous hospitality experience preferred; excellent communication skills are a must.
- Other info: Join a company recognised as a Great Place to Work with global opportunities.
The predicted salary is between 12 - 16 £ per hour.
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award‑winning Churchill Bar & Terrace.
Duties and responsibilities:
- Provide an exceptional and personalised service experience to all guests in the Regency Club ensuring every interaction is warm, welcoming, and professional.
- Set up and maintain beverage stations, including coffee, tea, and other refreshments typically offered in the lounge.
- Maintain cleanliness and organisation of the area, ensuring a seamless and elegant environment for guests.
- Recognise regular guests and customise service according to their preferences, enhancing their lounge experience.
- Report shortages or replenish stock for food, beverages, and supplies in the lounge.
- Anticipate guest needs and always aim to exceed expectations.
About You:
- Previous experience in a similar role within the premium hospitality segment is preferred.
- You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1,150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Waiter/ess – Regency Club role and start your journey with Hyatt Hotels!
Waiter/ess - Regency Club employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/ess - Regency Club
✨Tip Number 1
Get to know the venue! Before your interview, pop by the Hyatt Regency London – The Churchill and soak in the atmosphere. Familiarising yourself with the space and its vibe will help you tailor your conversation and show genuine interest.
✨Tip Number 2
Practice your people skills! As a waiter/ess, you'll be interacting with guests all day. Role-play with friends or family to sharpen your communication and service skills. Remember, it’s all about making those connections!
✨Tip Number 3
Show off your personality! When you meet the hiring team, let your unique self shine through. They’re looking for someone who can bring warmth and charm to their guests, so don’t hold back on showcasing your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother and more efficient.
We think you need these skills to ace Waiter/ess - Regency Club
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any previous experience in hospitality, especially in roles similar to a Waiter/ess. We love seeing how your skills align with what we’re looking for, so be specific about your achievements!
Keep It Professional Yet Friendly: While we want to see your friendly side, remember to keep your application professional. Use clear language and check for any typos or errors – first impressions matter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining the Hyatt family!
How to prepare for a job interview at Hyatt Regency
✨Know the Venue
Before your interview, take some time to research Hyatt Regency London – The Churchill. Familiarise yourself with their dining options and the overall atmosphere of the hotel. This will help you speak confidently about how you can contribute to their exceptional service standards.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality, especially in premium settings. Prepare specific examples of how you've gone above and beyond for guests, as this aligns perfectly with the role's focus on personalised service.
✨Anticipate Questions
Think about the types of questions you might be asked, particularly around guest interactions and handling difficult situations. Practising your responses will help you feel more at ease during the interview and demonstrate your problem-solving skills.
✨Emphasise Teamwork
Hyatt values collaboration, so be sure to highlight your ability to work well within a team. Share examples of how you've contributed to a positive team environment in past roles, as this will resonate with their commitment to inclusivity and support.
