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- Tasks: Answer calls, direct them, and manage switchboard operations with a smile.
- Company: Join the Hyatt Regency London - The Churchill, a top-notch hotel in Marylebone.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team that values your individuality and career growth.
- Qualifications: Customer service skills and experience with switchboard equipment preferred.
- Other info: Continuous learning opportunities and a supportive work environment await you.
The predicted salary is between 20000 - 30000 £ per year.
Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award‑winning Churchill Bar & Terrace.
Duties and responsibilities:
- Answer incoming calls promptly and courteously.
- Direct calls to the appropriate department or individual.
- Manage switchboard console and other telecommunication devices effectively.
- Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
- Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.
About You:
- Previous experience in a similar role is preferred.
- Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty.
- Life Assurance.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Switchboard Attendant – Mat Cover role and start your journey with Hyatt Hotels!
Switchboard Attendant - Mat Cover employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Attendant - Mat Cover
✨Tip Number 1
Get to know the company! Research Hyatt Regency London – The Churchill and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the Switchboard Attendant role is all about handling calls, try role-playing with a friend. Answering calls confidently and courteously can make a huge difference in how you come across during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hyatt family. Good luck!
We think you need these skills to ace Switchboard Attendant - Mat Cover
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Switchboard Attendant role. Highlight any relevant experience and skills that match the job description. We love seeing how you connect your background to what we do at Hyatt!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Hyatt Regency
✨Know Your Switchboard Basics
Before the interview, brush up on your knowledge of switchboard operations and telecommunications. Familiarise yourself with common terminology and equipment used in the role. This will show that you’re proactive and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Hyatt values excellent customer service, so be prepared to share examples from your past experiences. Think of specific situations where you handled calls or customer inquiries effectively. Highlight your attentiveness and ability to manage difficult situations with grace.
✨Research Hyatt's Values
Take some time to understand Hyatt's core values like Empathy, Integrity, and Inclusion. During the interview, relate your personal values and experiences to these principles. This will demonstrate that you align with their culture and are genuinely interested in being part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or opportunities for growth within Hyatt. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
