At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and ensure a smooth stay.
- Company: Join the vibrant team at Hyatt Regency London Blackfriars.
- Benefits: Enjoy 12 free hotel nights, discounts, free meals, and career growth opportunities.
- Other info: Diverse and inclusive workplace with a focus on wellbeing.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Friendly, professional, and great at communication.
The predicted salary is between 22000 - 29000 £ per year.
Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank and a short stroll from St. Paul’s Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel has 205 guest rooms and suites, 4 meeting spaces, 1 restaurant and 1 signature bar.
Responsibilities:
- Ensure a seamless arrival and departure process for guests, including check-in, check-out, room escorting, and luggage delivery.
- Verify and establish appropriate credit arrangements for all guests.
- Collect passports and complete all required procedures in compliance with local legislation and Hyatt’s data privacy standards.
- Handle all cash transactions and billing processes accurately.
- Assist guests throughout their stay, addressing requests and resolving any complaints promptly and professionally.
- Identify and maximize revenue opportunities through effective upselling techniques.
- Provide guests with comprehensive information about the hotel’s services, facilities, and amenities.
About You:
Friendly and professional individual with a passion for delivering exceptional guest experiences. Confident in managing front desk responsibilities while maintaining a warm, welcoming demeanor and demonstrating excellent communication skills.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt for you, family and friends from day one
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide a clear career path across Hyatt Hotels worldwide
We care for people so they can be their best. Hyatt values Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. We are committed to diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters.
Next steps: Apply today for this Receptionist role and start your journey with Hyatt Hotels!
Role details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Administrative
- Industries: Hospitality
London, England, United Kingdom
Receptionist employer: Hyatt Regency
Hyatt Regency London – The Churchill is an exceptional employer, offering a vibrant work culture that fosters creativity and excellence in the luxury hospitality sector. As the Head Pastry Chef, you will not only lead a talented team but also enjoy numerous benefits such as complimentary hotel stays, discounted rates for family and friends, and ongoing professional development opportunities. Located in the prestigious Marylebone area, this role provides a unique chance to influence the culinary landscape of one of London's finest hotels while enjoying a supportive environment that values ambition and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hyatt Regency London Blackfriars. Familiarise yourself with their values and services so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common receptionist interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can deliver exceptional guest experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview. It shows that you take the role seriously and are ready to represent the Hyatt brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your passion for delivering exceptional guest experiences, so don’t be shy about sharing a bit of your personality!
Tailor Your Application:Make sure to customise your application to highlight how your skills match the responsibilities listed in the job description. We love seeing candidates who can connect their experience with what we’re looking for at Hyatt Regency London Blackfriars.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hyatt Regency
✨Know the Hotel Inside Out
Before your interview, take some time to research Hyatt Regency London Blackfriars. Familiarise yourself with its services, amenities, and unique features. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Communication Skills
As a receptionist, excellent communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled guest inquiries or complaints in the past. This will demonstrate your ability to manage front desk responsibilities effectively.
✨Emphasise Your Customer Service Passion
Hyatt values exceptional guest experiences, so make sure to convey your passion for customer service. Share stories that highlight your friendly and professional approach, and how you’ve gone above and beyond to ensure guests feel welcome and valued.
✨Prepare for Upselling Scenarios
Upselling is an important part of the receptionist role. Think about how you would approach upselling hotel services or amenities. Prepare a couple of strategies or examples to discuss during the interview, showing that you understand how to maximise revenue opportunities while enhancing the guest experience.
