At a Glance
- Tasks: Lead the Night team, ensuring exceptional guest experiences and overseeing all night operations.
- Company: Hyatt Regency London Blackfriars is a luxurious hotel steeped in history, located near iconic London landmarks.
- Benefits: Enjoy 12 free hotel nights yearly, discounted stays for family, free meals, and continuous learning opportunities.
- Other info: Be part of a globally recognised company that prioritises empathy, integrity, and inclusion.
- Why this job: Join a diverse team that values individuality and offers a clear career path in hospitality.
- Qualifications: Mid-senior level experience in management and hospitality is preferred.
The predicted salary is between 36000 - 60000 £ per year.
Night Manager – Hyatt Regency London Blackfriars
Salary: £34,000 per annum + Service Charge
About Hyatt Regency London Blackfriars: Located next to Blackfriars Station in the heart of the City of London, this Grade II listed five‑star hotel features 205 stylish guestrooms and suites, versatile meeting and event spaces, and a range of dining options including NYnLON and Leaf and Cane.
Job Summary: The Night Manager leads all hotel operations during the night shift, ensuring guest satisfaction, safety, and seamless coordination across departments.
Duties & Responsibilities
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Serve as manager on duty, addressing complaints, problem‑solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department, ensuring all employees perform their assigned tasks and coordinating Front Office activities with other departments.
- Welcome guests in a friendly and helpful manner, ensuring public areas are kept clean and tidy.
- Participate in decision‑making regarding guest relocation during overcapacity situations, coordinating with the Front Office Manager or Manager on Duty before shift start.
- Perform the full night audit.
- Monitor and develop team member performance, including supervision, scheduling, nightly work assignment, training, counseling, evaluations, recognition and reward.
- Ensure Front Office staff adhere to hotel standards, policies, procedures, and the employee handbook; coach, train and correct where needed.
About You
You are a dynamic team leader with strategic vision and hands‑on operational expertise. You are passionate about creating exceptional guest experiences, inspiring and coaching your team to deliver personalized, high‑quality service daily. You are commercially astute, with proven experience driving revenue, profitability, and brand visibility across multiple venues. Adaptable and collaborative, you thrive in a fast‑paced environment while fostering a culture of care, growth, and innovation.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays for you and your family and friends from day one.
- Free meals on duty.
- 50 % discount on food and beverages at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to the Employee Assistance Programme.
- Continuous learning and development opportunities to provide a clear career path and promotion prospects across Hyatt Hotels worldwide.
Apply today for the Night Manager role and start your journey at Hyatt Regency London Blackfriars.
#J-18808-LjbffrNight Manager in London employer: Hyatt Regency
Hyatt Regency London – The Churchill is an exceptional employer, offering a vibrant work culture that fosters creativity and excellence in the luxury hospitality sector. As the Head Pastry Chef, you will not only lead a talented team but also enjoy numerous benefits such as complimentary hotel stays, discounted rates for family and friends, and ongoing professional development opportunities. Located in the prestigious Marylebone area, this role provides a unique chance to influence the culinary landscape of one of London's finest hotels while enjoying a supportive environment that values ambition and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Familiarise yourself with Hyatt's core values, such as Empathy and Integrity. During your interview, demonstrate how you embody these values in your previous roles, especially in hospitality settings.
✨Tip Number 2
Highlight any experience you have in managing night shifts or overseeing front office operations. Be prepared to discuss specific challenges you've faced during these times and how you resolved them.
✨Tip Number 3
Network with current or former Hyatt employees on platforms like LinkedIn. They can provide insights into the company culture and may even refer you, which can significantly boost your chances of landing the job.
✨Tip Number 4
Research the Hyatt Regency London Blackfriars specifically. Knowing details about its history, location, and unique offerings will help you stand out in interviews and show your genuine interest in the role.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Night Manager at Hyatt Regency. Highlight your relevant experience in managing night operations and guest services.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service skills, and any relevant hospitality experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of Hyatt's values. Mention specific examples of how you've gone above and beyond in previous roles to meet guest needs.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Hyatt Regency
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Night Manager at Hyatt Regency. Familiarise yourself with the key duties such as overseeing night operations, ensuring guest satisfaction, and managing health and safety protocols.
✨Showcase Leadership Skills
As a Night Manager, you'll be leading a team during the night shift. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired team members in previous roles.
✨Emphasise Customer Service
Hyatt values exceptional guest experiences. Prepare to share specific instances where you've gone above and beyond to meet customer needs, demonstrating your commitment to hospitality and guest satisfaction.
✨Align with Company Values
Familiarise yourself with Hyatt's core values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Be ready to discuss how these values resonate with you and how you can embody them in your role as Night Manager.
