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For Companies At a Glance
- Tasks: Lead the night team, ensuring exceptional guest service and smooth hotel operations.
- Company: Join Hyatt Regency London Stratford, a vibrant hub in East London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a diverse team making travel more human and impactful.
- Qualifications: Experience in hotel front office operations and strong leadership skills required.
- Other info: Opportunities for continuous learning and career growth within a global company.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Hyatt Regency London Stratford and Hyatt House London Stratford are located in the vibrant Stratford area of East London within Westfield Stratford City, one of Europe's largest urban shopping and entertainment destinations. Together, the hotels offer 350 contemporary guestrooms and suites along with 14 versatile meeting and event spaces. The property welcomes a diverse mix of business and leisure travellers and is within walking distance of Queen Elizabeth Olympic Park and the London Stadium. Dining experiences include Elondi Restaurant & Bar, offering modern British dishes influenced by the vibrant spirit of East London and made with locally sourced ingredients. Colleagues work in a dynamic and fast-paced environment supporting both short stay and extended stay guest experiences in one of London's most vibrant and fast-evolving neighbourhoods.
Duties And Responsibilities - Night Supervisor
- Oversee the preparation, completion, and accuracy of all Night Audit processes and reports.
- Ensure the smooth operation of all Front Office functions throughout the overnight shift.
- Manage the checkâin and checkâout process for all hotel guests, ensuring efficiency and exceptional service.
- Provide attentive, guestâfocused support throughout the night, ensuring all needs are met promptly and professionally.
- Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards.
- Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel.
- Provide cover for the Night Manager as required by business needs.
About You
You have previous experience in hotel front office operations, ideally within the premium segment. Highly organised with strong multitasking abilities, you take a guest-focused approach in everything you do. With proven leadership skills, you are able to motivate, guide, and support your team while maintaining professionalism, consistency, and attention to detail.
Just some of the benefits you will enjoy as a Night Supervisor
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job â it's a career for people who care.
Next steps: Apply today for this Night Supervisor role and start your journey with Hyatt Hotels London Stratford!
Night Supervisor in London employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Night Supervisor in London
â¨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Supervisor role.
â¨Tip Number 2
Prepare for the interview by researching Hyatt's values and culture. Show us how your experience aligns with our commitment to empathy, integrity, and inclusion. We love candidates who resonate with our mission!
â¨Tip Number 3
Practice your responses to common interview questions, especially those related to guest service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows us youâre genuinely interested in joining the Hyatt family.
We think you need these skills to ace Night Supervisor in London
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your guest-focused approach and how youâve gone the extra mile to ensure a memorable stay for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Supervisor role. Highlight relevant experience in hotel front office operations and any leadership roles you've held. We want to see how you fit into our vibrant team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the Night Supervisor position. Plus, it shows youâre keen on joining the Hyatt family!
How to prepare for a job interview at Hyatt Regency
â¨Know Your Night Audit Processes
Familiarise yourself with the night audit processes and reports that are crucial for the Night Supervisor role. Be ready to discuss your previous experiences with these tasks, as well as how you ensure accuracy and efficiency in your work.
â¨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate and support your colleagues, especially during busy overnight shifts, as this will demonstrate your fit for the supervisory aspect of the role.
â¨Emphasise Guest-Focused Service
Since the role requires exceptional guest service, think of specific instances where you went above and beyond for guests. Be ready to explain how you handle guest needs promptly and professionally, showcasing your commitment to service excellence.
â¨Understand Hyatt's Values
Research Hyatt's core values such as Empathy, Integrity, and Inclusion. Be prepared to discuss how these values resonate with you and how you can embody them in your role as a Night Supervisor, contributing to a positive team culture.