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- Tasks: Ensure exceptional guest service and manage night operations at a premier hotel.
- Company: Join Hyatt Regency London – The Churchill, a boutique hotel in the heart of London.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounted stays, and free meals on duty.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous hotel front office experience preferred; strong organisational skills required.
- Other info: Opportunities for continuous learning and career growth across Hyatt Hotels worldwide.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, England, United Kingdom.
Company: Hyatt Regency London – The Churchill, located in Marylebone, heart of London's West End.
Summary: Hyatt Regency London – The Churchill is a boutique hotel offering 440 rooms, dining, meeting spaces, and catering to business and leisure travellers.
Duties and Responsibilities:
- Ensure all guests receive prompt, professional, and courteous service throughout the night.
- Manage late check‐ins, early check‐outs, and assist with any guest requests.
- Oversee nightly audits to ensure accurate recording of daily transactions and prepare reports.
- Communicate and coordinate with other departments (housekeeping, engineering) to ensure seamless night operations; act as primary point of contact during nighttime.
- Oversee health, safety, and security operations, conducting regular patrols and inspections.
About You:
- Previous experience in hotel front office management within the premier segment is preferred.
- Strong organizational and multitasking skills are required.
Benefits:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays for you and your family/friends from day one.
- Free meals on duty.
- Life Assurance.
- 50% discount on food and beverages when dining as a guest at selected Hyatt Hotels.
- Uniform provided and laundered complimentary.
- Headspace membership and access to the Employee Assistance Programme.
- Continuous learning and development opportunities and promotion prospects across Hyatt Hotels worldwide.
Next Steps: Apply today for the Night Manager position and start your journey with Hyatt Hotels!
Company Values: At Hyatt we care for people so they can be their best. We value Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. We are passionate about diversity, equity, and inclusion.
Key Details:
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management
- Industries: Hospitality
Front Office Night Manager in London employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hyatt or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to hotel management. Think about scenarios you might face as a Night Manager and how you'd handle them. Confidence is key!
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Hyatt values empathy and inclusion, so let your passion for hospitality shine through.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Front Office Night Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Night Manager role. Highlight any previous hotel front office management experience and showcase your organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you embody Hyatt's values like Empathy and Integrity. Make it personal and engaging!
Showcase Your Multitasking Skills: In your application, give examples of how you've successfully managed multiple tasks at once. This is key for a Night Manager, so let us know how you handle busy situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get you started on your journey with Hyatt Hotels!
How to prepare for a job interview at Hyatt Regency
✨Know Your Hotel
Before the interview, do your homework on Hyatt Regency London – The Churchill. Familiarise yourself with their services, values, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Experience
Be ready to discuss your previous experience in hotel front office management. Highlight specific situations where you managed guest requests or coordinated with other departments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Multitasking Skills
As a Night Manager, you'll need to juggle various tasks. Prepare examples that showcase your organisational skills and ability to multitask effectively. Think of times when you handled late check-ins or emergencies while maintaining excellent service.
✨Emphasise Soft Skills
Hyatt values empathy, integrity, and respect. Be sure to convey how you embody these qualities in your work. Share anecdotes that illustrate your commitment to guest satisfaction and teamwork, as these are crucial for a role in hospitality.
