At a Glance
- Tasks: Supervise night operations, ensuring exceptional guest service and smooth check-in/check-out processes.
- Company: Join the Hyatt Regency London Stratford, a leader in hospitality.
- Benefits: Enjoy 12 free nights at Hyatt hotels, discounts for family, and free meals on duty.
- Other info: Opportunities for continuous learning and career advancement within a global brand.
- Why this job: Be a key player in creating memorable experiences for guests during the night.
- Qualifications: Experience in hotel Front Office operations and strong leadership skills required.
The predicted salary is between 29411 - 29411 £ per year.
Oversee the preparation, completion, and accuracy of all Night Audit processes and reports. Ensure the smooth operation of all Front Office functions throughout the overnight shift. Manage the check‑in and check‑out process for all hotel guests, ensuring efficiency and exceptional service. Provide attentive, guest‑focused support throughout the night, ensuring all needs are met promptly and professionally. Train, guide, and support the Night Receptionist team to uphold service excellence and operational standards. Supervise and train Hosts, assist the Night Manager, and contribute to the smooth and efficient running of the hotel. Provide cover for the Night Manager as required by business needs.
About You
You have previous experience in hotel Front Office operations, ideally within the premium segment. Highly organised with strong multitasking skills, you take a guest‑focused approach in everything you do. With proven leadership ability, you can motivate, guide, and support your team while maintaining professionalism, consistency, and exceptional attention to detail.
Benefits
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
Front Office Night Supervisor employer: Hyatt Regency
Hyatt Regency London Stratford is an exceptional employer that prioritises employee well-being and professional growth. With a vibrant work culture that values guest-focused service, employees enjoy numerous benefits including complimentary hotel stays, discounted dining, and continuous learning opportunities, all within a supportive environment that fosters career advancement. Join us to be part of a team that not only excels in hospitality but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Regency. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Regency
Don't be shy about reaching out to Hyatt Regency directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Regency and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Regency
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
