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For Companies At a Glance
- Tasks: Welcome and assist guests, providing personalised recommendations and handling special requests.
- Company: Join the Hyatt family, a global leader in hospitality with a focus on diversity and inclusion.
- Benefits: Enjoy discounted hotel stays, free meals, and continuous learning opportunities.
- Other info: Be part of a supportive team that values your individuality and career growth.
- Why this job: Flexible hours let you earn extra money while developing new skills in a vibrant environment.
- Qualifications: Experience in concierge services and excellent communication skills are preferred.
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Organization- Hyatt Regency London Stratford
Concierge
Flexi Hours At Hyatt, there’s a home for every stage of your career. With Flexi Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.
Summary
Concierge
Flexi Hours At Hyatt, there’s a home for every stage of your career. With Flexi Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.
Schedule: Available working hours will vary each week and can range anywhere from 0 to 40 hours.
Duties and responsibilities related to the Concierge – Flexi Hours role
- Warmly welcome and assist guests upon arrival and throughout their stay, ensuring they feel valued and attended to.
- Provide personalised recommendations and services tailored to individual guest preferences and needs.
- Handle special requests, including arranging flowers, gifts, transportation, or unique accommodations.
- Maintain and update concierge resources, such as brochures, maps, and information on local attractions.
- Stay informed about local events, dining options, entertainment, and services to offer accurate and valuable guidance.
- Collaborate with other hotel departments to ensure guest requests are fulfilled efficiently and seamlessly.
About You
You’ll bring proven experience within a concierge department, ideally gained in a premium hotel environment. With exceptional communication and interpersonal skills, you have a strong guest-focused approach and the ability to anticipate and respond to needs with professionalism and efficiency. Your in-depth knowledge of local attractions, dining, and services enables you to provide personalised recommendations and ensure every guest enjoys a memorable stay.
Just some of the benefits you will enjoy as Concierge – Flexi Hours
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About Hyatt Hotels London Stratford
The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone\\\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Concierge – Flexi Hours role and start your journey with Hyatt Hotels London Stratford!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitality
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Concierge - Flexi Hours employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - Flexi Hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hyatt Regency. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your people skills! As a concierge, you'll be interacting with guests all day. Try role-playing scenarios with friends or family to get comfortable with handling different requests and situations.
✨Tip Number 3
Be ready to share your local knowledge! Brush up on local attractions, dining spots, and events. Being able to provide personalised recommendations will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and tips that can help you land that Concierge role at Hyatt.
We think you need these skills to ace Concierge - Flexi Hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role like Concierge.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight any relevant experience in hospitality or customer service, and mention specific skills that align with what we’re looking for, like your knowledge of local attractions.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Hyatt family!
How to prepare for a job interview at Hyatt Regency
✨Know Your Stuff
Before the interview, brush up on your knowledge of local attractions, dining options, and events. Being able to provide personalised recommendations will show that you’re not just a candidate, but someone who genuinely cares about enhancing the guest experience.
✨Showcase Your People Skills
As a concierge, your communication and interpersonal skills are key. During the interview, share examples of how you've successfully assisted guests in the past. This will demonstrate your guest-focused approach and ability to anticipate needs.
✨Flexibility is Key
Since this role offers flexi hours, be prepared to discuss your availability and how you can adapt to varying schedules. Highlight your willingness to take on different shifts and your enthusiasm for learning new skills in your free time.
✨Embrace Hyatt's Values
Familiarise yourself with Hyatt’s core values like Empathy, Integrity, and Inclusion. During the interview, reflect these values in your answers. Show that you align with their mission of making travel more human and that you’re excited to contribute to their diverse team.