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- Tasks: Oversee night operations and ensure guests have an amazing experience.
- Company: Contemporary four-star hotel in Birmingham with a focus on guest satisfaction.
- Benefits: Competitive salary, night allowance, free hotel stays, and career progression opportunities.
- Why this job: Join a dynamic team and make a difference in guest experiences every night.
- Qualifications: Strong customer service skills, IT knowledge, and hotel systems experience.
- Other info: 40-hour weekly night shift with great career growth within the Hyatt family.
The predicted salary is between 28800 - 43200 £ per year.
A contemporary four-star hotel in Birmingham is seeking a Night Assistant Manager responsible for overseeing night operations and ensuring guest satisfaction.
The ideal candidate should have strong customer service skills, IT knowledge, and experience with hotel systems.
The role requires working 40 hours weekly on a night shift.
Benefits include:
- Competitive salary
- Night allowance
- Complimentary hotel stays
- Opportunities for career progression within the Hyatt family
Night Assistant Manager — Guest Experience Lead in Birmingham employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Assistant Manager — Guest Experience Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest experience shine through. Share stories that highlight your customer service skills and how you’ve made guests feel special.
✨Tip Number 3
Be tech-savvy! Brush up on hotel systems and IT knowledge before your interview. Being comfortable with technology will show that you’re ready to tackle the night operations smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the Hyatt family.
We think you need these skills to ace Night Assistant Manager — Guest Experience Lead in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to ensure guest satisfaction in previous roles.
Get Technical: Since the role requires IT knowledge and familiarity with hotel systems, don’t forget to mention any relevant tech skills you have. We love candidates who can navigate systems smoothly and help us enhance our operations.
Tailor Your Application: Make your application stand out by tailoring it to the Night Assistant Manager role. Use keywords from the job description and relate your experiences directly to what we’re looking for. It shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hyatt Regency
✨Know Your Guest Experience
Make sure you understand what exceptional guest experience means in the hospitality industry. Be ready to share examples of how you've gone above and beyond for guests in previous roles. This will show your passion for customer service and your ability to handle night operations effectively.
✨Familiarise Yourself with Hotel Systems
Since the role requires IT knowledge and experience with hotel systems, brush up on any relevant software or tools used in the industry. If you’ve worked with specific systems before, be prepared to discuss your experience and how it can benefit the hotel.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to night operations. Think about how you would handle issues like a guest complaint or an emergency situation. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Show Enthusiasm for Career Progression
The job offers opportunities for career progression within the Hyatt family, so express your interest in growing within the company. Share your long-term goals and how this position aligns with them. This shows that you’re not just looking for a job, but a place to build your career.
