Night Assistant Manager in Birmingham

Summary: Night Assistant Manager at Hyatt Regency Birmingham, a contemporary four‑star hotel in the heart of Birmingham, adjacent to Symphony Hall, ICC, Brindley Place and the Bullring shopping centre. The hotel features 319 guest rooms and suites, 12 event spaces, a modern restaurant, a pub‑style bar and a spa with an indoor pool and fitness centre. This role involves a 40‑hour week on a 5‑day‑out‑of‑7 shift rota, working nights from 11:00 p.m. to 7:30 a.m., including weekends.

Duties and responsibilities:

• Oversee the smooth running of all hotel operations throughout the night.
• Assist the Management Team in the effective operation of the Front Office Department and outlets, ensuring maximum guest satisfaction and adherence to hotel standards.
• Monitor occupancies to avoid overbookings.
• Train and develop the team, fostering an inclusive and positive work environment.
• Ensure VIPs, World of Hyatt members, and Regency Club Rooms are blocked and inspected according to hotel policy.
• Check in all VIP guests as per hotel policy.
• Handle guest complaints in accordance with hotel policy and report all complaints to management.

You will be expected to work 40 hours per week, five days out of seven, on a shift rota basis. Night shifts will run from 11:00 p.m. to 7:30 a.m., including weekends.

Qualifications:

• The ideal candidate is passionate about delivering exceptional customer service to all guests, ensuring their needs are fully met.
• You should have a sound knowledge of the local area, including restaurants and shopping destinations within the city.
• You should have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve.
• Strong IT and communication skills are essential.
• As an organized and outgoing individual, you will remain calm and effective when handling diverse and challenging situations.
• You must be able to work under pressure, diffuse conflict, and respond quickly to changing guest demands and requirements.

What We Offer:

• Salary: £27,976 per annum, plus a night allowance of £1,000 per annum.
• 12 complimentary nights per year across Hyatt Hotels worldwide.
• Discounted stays for you and your family from day one.
• Discount on food & beverage when dining as a guest at selected Hyatt Hotels.
• Complimentary meals on duty.
• Access to Amala Gym.
• 28 days holiday including bank holidays (increasing to 33 days).
• Extensive learning and development opportunities.
• Headspace membership and access to our Employee Assistance Programme.
• A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters.
• Clear career progression and global mobility within Hyatt Hotels.

Why join Hyatt:

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Hyatt Regency Birmingham also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Night Assistant Manager role and start your journey with Hyatt Hotels!