At a Glance
- Tasks: Lead the Front Desk team and ensure exceptional guest experiences.
- Company: Join Hyatt Regency Birmingham, a vibrant four-star hotel in the city centre.
- Benefits: Enjoy competitive salary, complimentary stays, discounts, and 28+ days holiday.
- Other info: Opportunities for global mobility and extensive learning available.
- Why this job: Be part of a diverse team that values your individuality and career growth.
- Qualifications: Previous hotel experience and strong customer service skills required.
The predicted salary is between 22000 - 30000 € per year.
Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.
Duties and responsibilities related to the Front Office Team Leader role:
- Oversee the smooth running of the Front Desk operation during your shift.
- Assist the Management Team with the effective operation of the Front Office Department, ensuring maximum guest satisfaction and adherence to hotel standards.
- Supervise the Front Desk team to ensure all tasks are completed according to hotel policy.
- Ensure all VIPs, World of Hyatt members, and Regency Club guests are checked in and supported in line with hotel procedures.
- Handle guest queries and complaints professionally and report all issues to your manager.
- Support team members by maintaining a positive, inclusive, and service-focused working environment.
You will be expected to work 40 hours per week, five days out of seven, on a shift-rota basis which may vary each week.
About you:
The ideal candidate will be passionate about providing the best customer service for all our Guests, ensuring that we meet all of their needs. You will have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. You will have excellent IT and communication skills. As an organised and outgoing individual, you will not be fazed by the diverse and challenging situations you will deal with. Working under pressure, you will be able to diffuse conflict and act quickly in response to changing guest demands and requirements.
What We Offer:
- Salary: 26,644.8 per annum
- 12 complimentary nights per year across Hyatt Hotels worldwide
- Discounted stays for you and your family from day one
- Discount on food & beverage when dining as a guest at selected Hyatt Hotels
- Complimentary meals on duty
- 28 days holiday including bank holidays (increasing to 33 days)
- Extensive learning and development opportunities
- Headspace membership and access to our Employee Assistance Programme
- A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
- Clear career progression and global mobility within Hyatt Hotels
Why join Hyatt?
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Hyatt Regency Birmingham also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels.
Front Office Team Leader in Birmingham employer: Hyatt Regency
Hyatt Regency Birmingham is an exceptional employer that prioritises employee wellbeing and career growth, offering extensive learning opportunities and a commitment to diversity and inclusion. Located in the vibrant city centre, employees enjoy a supportive work culture with benefits such as complimentary hotel stays, discounted dining, and generous holiday allowances. Join a team that values individuality and fosters a sense of belonging, making every role impactful in the world of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Hyatt. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Hyatt's values and culture. Show us how you embody empathy, integrity, and respect in your previous roles. We love candidates who align with our mission!
✨Tip Number 3
Practice common interview questions related to customer service and conflict resolution. We want to see how you handle challenging situations, so be ready to share your best examples!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hyatt family.
We think you need these skills to ace Front Office Team Leader in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making guests feel welcome and valued.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in front office operations. Mention any familiarity with hotel systems like Opera and Reserve, as this will catch our eye!
Be Professional Yet Personable:While it's important to maintain a professional tone, don’t be afraid to let your personality come through. We’re looking for someone who can connect with guests and team members alike.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Hyatt Regency
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyatt Regency Birmingham and its values. Understand their commitment to customer service and how they prioritise guest satisfaction. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous roles in hospitality, especially any experience related to front office operations. Highlight specific situations where you’ve successfully handled guest complaints or managed a team, as this will demonstrate your capability for the Front Office Team Leader position.
✨Emphasise Teamwork
Since the role involves supervising a team, share examples of how you’ve fostered a positive and inclusive work environment in the past. Talk about how you support your colleagues and contribute to a collaborative atmosphere, which is key to Hyatt’s culture.
✨Prepare Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
