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- Tasks: Assist guests, create memorable experiences, and support your team with a positive attitude.
- Company: Join the vibrant Hyatt Regency Birmingham in the heart of the city.
- Benefits: Competitive salary, 12 free hotel nights, discounts, and extensive holiday.
- Why this job: Be part of a diverse team making travel more human and impactful.
- Qualifications: Passion for customer service and experience in hospitality preferred.
- Other info: Clear career progression and global opportunities await you at Hyatt.
The predicted salary is between 19800 - 25800 £ per year.
Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.
Duties and responsibilities related to the Front Office Host/ess role:
- Assist guests during their stay, ensuring a smooth arrival and departure experience.
- Create meaningful connections with guests and deliver memorable experiences.
- Act as a team player, supporting colleagues with a positive, can-do attitude.
- Maximise revenue opportunities through effective upselling.
You will be expected to work 37.5 hours per week, five days out of seven, on a shift-rota basis which may vary each week.
About you:
The ideal candidate will be passionate about providing the best customer service for all our Guests, ensuring that we meet all their needs. Ideally, you will have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. You will have excellent IT and communication skills. As an organised and outgoing individual, you will not be fazed by the diverse and challenging situations you will deal with.
What We Offer:
- Salary: 23,809.5 per annum
- 12 complimentary nights per year across Hyatt Hotels worldwide
- Discounted stays for you and your family from day one
- Discount on food & beverage when dining as a guest at selected Hyatt Hotels
- Complimentary meals on duty
- 28 days holiday including bank holidays (increasing to 33 days)
- Extensive learning and development opportunities
- Headspace membership and access to our Employee Assistance Programme
- A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
- Clear career progression and global mobility within Hyatt Hotels
Why join Hyatt?
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Hyatt Regency Birmingham also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Host/ess role and start your journey with Hyatt Hotels.
Front Office Host/ess in Birmingham employer: Hyatt Regency
Contact Detail:
Hyatt Regency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host/ess in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching Hyatt Regency Birmingham and its values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative to connect directly with us. Plus, it’s super easy to keep track of your application status!
We think you need these skills to ace Front Office Host/ess in Birmingham
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for customer service shine through! Share experiences where you've gone the extra mile to make someone's day better. We want to see that you genuinely care about creating memorable moments for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front Office Host/ess role. Highlight relevant experience, especially with hotel systems like Opera and Reserve. We appreciate when applicants take the time to align their skills with what we're looking for!
Be Yourself: We value individuality at StudySmarter, so don’t be afraid to let your personality come through in your application. Whether it’s a unique hobby or a fun fact, share something that makes you, well, you! Authenticity is key.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Hyatt Regency
✨Know the Company
Before your interview, take some time to research Hyatt Regency Birmingham. Familiarise yourself with their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Front Office Host/ess, your ability to connect with guests is crucial. Prepare examples from your past experiences where you provided exceptional customer service or resolved challenging situations. This will demonstrate your capability to create memorable experiences for guests.
✨Practice Upselling Techniques
Since maximising revenue through upselling is part of the role, think of ways you can effectively promote hotel services or upgrades. Practise how you would present these options to guests in a friendly and engaging manner, making it sound appealing without being pushy.
✨Be Ready for Teamwork Questions
Hyatt values teamwork, so expect questions about how you work with others. Prepare to discuss times when you supported colleagues or contributed to a positive team environment. Highlight your 'can-do' attitude and how you handle diverse situations with grace.