Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, assist with check-ins, and resolve inquiries at the front desk.
- Company: Join Hyatt, a global leader in hospitality with over 1150 hotels worldwide.
- Benefits: Enjoy 12 free hotel nights, discounts for family, free meals, and career development opportunities.
- Other info: Work in a stylish hotel near Westfield Stratford, with a focus on wellbeing and inclusion.
- Why this job: Be part of a diverse team that values individuality and exceptional service in a vibrant environment.
- Qualifications: Previous hotel front office experience preferred; strong communication and computer skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Front Office Host/Hostess Duties and responsibilities related to the Front Office Host/Host/ess position Welcome and greet guests warmly upon arrival. Assist with check-in and check-out processes efficiently. Handle guest inquiries and provide accurate information about the hotel and local area. Manage room allocations and reservations accurately. Process payments and maintain accurate billing records. Handle guest complaints and resolve issues promptly and professionally. Coordinate with other departments to meet guest needs. Maintain a tidy and organized front desk area. Adhere to brand service standards and procedures. Ensure guest satisfaction through exceptional service at all times. About you Previous experience in hotel front office within the luxury segment is preferred. Strong communication skills and familiarity with hotel management software, and proficient computer skills are ideal. Just some of the benefits you will enjoy as a Front Office Host/Hostess 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! Free meals on duty 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Uniform provided and laundered complimentary Headspace membership and access to our Employee Assistance Programme Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide About Hyatt Hotels London Stratford The stylish Hyatt Regency and Hyatt House London Stratford are set in the heart of Westfield Stratford’s urban shopping and entertainment complex. Featuring 352 sophisticated rooms and 10 meeting spaces, the hotel is within walking distance of the iconic Queen Elizabeth Olympic Park and the London Stadium, home of West Ham Football club. At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. Join a team that is making travel more human. Connected. Sustainable. Here, everyone\’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care. Next steps: Apply today for this Front Office Host/Hostess role and start your journey with Hyatt Hotels!
Front Office Host/Hostess employer: Hyatt Regency London Stratford
Contact Detail:
Hyatt Regency London Stratford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host/Hostess
✨Tip Number 1
Familiarise yourself with Hyatt's values and mission. Understanding their commitment to empathy, integrity, and inclusion will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the local area around the hotel, including attractions and amenities. Being knowledgeable about the surroundings will not only impress your interviewers but also prepare you for handling guest inquiries effectively.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable with greeting guests and handling complaints, which are crucial aspects of the Front Office Host/Hostess role.
✨Tip Number 4
Network with current or former employees of Hyatt. They can provide valuable insights into the company culture and expectations, which can give you an edge during the application process.
We think you need these skills to ace Front Office Host/Hostess
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hotel front office roles, especially within the luxury segment. Emphasise your communication skills and familiarity with hotel management software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Hyatt's values. Mention specific experiences where you provided exceptional service or resolved guest complaints effectively.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and proficiency in computer skills. Provide examples of how you've used these skills in previous roles to enhance guest satisfaction.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Hyatt Hotels. Mention how you align with their mission of making travel more human and your commitment to providing exceptional service.
How to prepare for a job interview at Hyatt Regency London Stratford
✨Showcase Your Warmth
As a Front Office Host/Hostess, your ability to welcome and greet guests warmly is crucial. Practice a friendly and approachable demeanour, as this will set the tone for the entire guest experience.
✨Know the Hotel Inside Out
Familiarise yourself with the hotel’s amenities, local attractions, and services offered. Being able to provide accurate information will demonstrate your commitment to guest satisfaction and your readiness for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest complaints or difficult situations in the past. Highlighting your ability to resolve issues promptly and professionally will show that you can maintain high service standards.
✨Emphasise Team Coordination
Discuss your experience working with other departments to meet guest needs. This shows that you understand the importance of teamwork in delivering exceptional service and can contribute positively to the hotel's operations.