At a Glance
- Tasks: Welcome guests with warmth and professionalism, ensuring a memorable first impression.
- Company: Join Hyatt Regency London Olympia, a vibrant new destination for hospitality and entertainment.
- Benefits: Enjoy 12 complimentary hotel nights, discounted stays, free meals, and continuous development opportunities.
- Other info: Join a supportive team where individuality is celebrated and career growth is encouraged.
- Why this job: Be part of an exciting hotel opening and make a real impact on guest experiences.
- Qualifications: Previous experience in hospitality and excellent communication skills are preferred.
The predicted salary is between 28103 - 34348 £ per year.
Hyatt Regency London Olympia is part of the transformation of Olympia into London's newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London. Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. As a new opening, the hotel presents an exciting opportunity to join a growing team and be part of the opening of a landmark new hotel.
Duties and responsibilities related to the Door Host role:
- Deliver a warm, professional, and engaging welcome to all guests, creating a memorable first impression from arrival.
- Assist guests with arrival and departure, including opening doors, guiding them to reception, and supporting with luggage where required.
- Act as an ambassador for the hotel and Olympia destination, confidently providing information about hotel services, events, and local attractions.
- Manage the flow of guests at the entrance, ensuring a smooth and organised arrival experience at all times.
- Anticipate guest needs and proactively offer assistance, ensuring a personalised and attentive service.
- Maintain a strong presence at the hotel entrance, ensuring cleanliness, safety, and a welcoming environment.
- Collaborate closely with the Front Office team to ensure seamless communication and service delivery.
About You:
- Previous experience as a Door Host or in a guest-facing role within a premium hospitality environment is preferred.
- A natural host with excellent interpersonal and communication skills, confident in engaging with a diverse range of guests.
- Professional, well-presented, and approachable with a positive and proactive attitude.
- Strong awareness of guest experience, with the ability to anticipate needs and respond efficiently.
- Knowledge of the local area is advantageous, with a genuine passion for hospitality.
Benefits of the Door Host role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free Meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune's 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next Steps: Apply today for this Door Host role and start your journey with Hyatt Hotels!
Door Host employer: Hyatt Regency London Olympia
Hyatt Regency London Olympia is an exceptional employer, offering a dynamic work environment in one of London's most exciting new destinations. With a strong focus on employee development and a culture that values teamwork and innovation, staff members are encouraged to grow their careers while contributing to the hotel's success. The unique location not only provides access to vibrant entertainment and dining options but also fosters a sense of community among employees, making it a rewarding place to work.
Contact Details:
Hyatt Regency London Olympia Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Door Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Regency London Olympia. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Regency London Olympia
Don't be shy about reaching out to Hyatt Regency London Olympia directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Door Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Regency London Olympia and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Regency London Olympia
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
