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For Companies At a Glance
- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Join the historic Great Scotland Yard Hotel, part of the global Hyatt family.
- Benefits: Enjoy 12 free hotel nights yearly, discounts for friends and family, and a complimentary uniform.
- Why this job: Be part of a diverse team that values individuality and offers clear career growth opportunities.
- Qualifications: Previous luxury hotel front office experience preferred; strong organisational skills required.
- Other info: Hyatt is recognised as a Great Place to Work, promoting empathy, respect, and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development. Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences. Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments. Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations. Prepare and review daily reports, including occupancy, revenue, and guest feedback.
About You
Previous experience in hotel front office within the luxury segment is preferred. Strong organizational and multitasking abilities are required.
Benefits of the Front Office Supervisor role include:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
About Great Scotland Yard Hotel – The Unbound Collection
Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next steps: Apply today for this Front Office Supervisor role and start your journey with Great Scotland Yard Hotel!
Front Office Supervisor employer: Hyatt Regency Calgary
Contact Detail:
Hyatt Regency Calgary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the Great Scotland Yard Hotel's history and unique offerings. Understanding the hotel's character will help you connect with the team and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Network with current or former employees of Hyatt Hotels, especially those in front office roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or improved guest satisfaction. This will highlight your capability to support the Front Office Manager effectively.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to front office operations, such as managing guest complaints or coordinating with other departments. This will demonstrate your problem-solving abilities and readiness for the role.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel front office roles, especially within the luxury segment. Emphasise your organisational and multitasking skills, as these are crucial for the Front Office Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you provided excellent guest service or led a team, aligning with the values of empathy and respect that Hyatt promotes.
Highlight Team Engagement Experience: Since the role involves overseeing team engagement, include examples of how you've successfully conducted team meetings or training sessions in previous positions. This will demonstrate your leadership capabilities.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated and coordinated with other departments to ensure seamless operations. This is key for the Front Office Supervisor role at Great Scotland Yard.
How to prepare for a job interview at Hyatt Regency Calgary
✨Showcase Your Experience
Make sure to highlight your previous experience in hotel front office roles, especially within the luxury segment. Be prepared to discuss specific situations where you provided exceptional service or resolved guest issues.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll be overseeing a team. Share examples of how you've successfully led teams in the past, conducted training sessions, or facilitated team meetings to boost engagement and performance.
✨Understand the Operations
Familiarise yourself with daily front office operations such as check-in/check-out procedures and reservations. Being able to discuss these processes confidently will show that you're ready to hit the ground running.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you've coordinated with other departments in the past to ensure seamless operations, and be ready to demonstrate your ability to communicate clearly and professionally.
