Door Person - Front Office

Door Person - Front Office

London Full-Time 21965 - 26000 £ / year (est.) No home office possible
H

At a Glance

  • Tasks: Greet guests, assist with luggage, and ensure a welcoming lobby atmosphere.
  • Company: Join Andaz London Liverpool Street, a vibrant 5-star hotel in East London.
  • Benefits: Enjoy 12 free hotel nights, discounted stays, free meals, and continuous learning opportunities.
  • Why this job: Be part of a diverse team that values individuality and makes travel more human.
  • Qualifications: No specific qualifications required; just bring your friendly personality!
  • Other info: Work in a dynamic environment with a focus on guest experience and personal growth.

The predicted salary is between 21965 - 26000 £ per year.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy:

  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
  • Free meals on duty
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do:

  • Meet and greet arriving and departing guests in a friendly and courteous manner assisting with luggage and transportation arrangements as appropriate.
  • Follow Brand standards for welcoming guests
  • Provide welcome drink upon arrival (including alcohol)
  • Ensure the lobby cleanliness is matching with five star standards
  • Ensure the lobby bar is cleaned
  • Ensure the lobby bar fridge, coffee machine, shelves are refilled
  • Deliver items to the guest rooms (food delivery, parcels, HSK items, luggage)
  • Potentially assist housekeeping department if they need help with delivering extra bed, items, letters to the room
  • Notify the duty manager of any suspicious activity in the lobby
  • Direct guests to the appropriate outlets and be aware of the opening times
  • Assist host to buy items for care stories and other essential tools for guests or the department (pens, sim card…)
  • Assist guests with taxi outside the hotel
  • Collect the stock order every Monday/Wednesday/Friday
  • Be aware of the local shops and restaurants to provide guests the right recommendation and direction
  • Be aware of airport access

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this role and start your journey with Andaz London Liverpool Street!

Door Person - Front Office employer: Hyatt Regency Calgary

At Andaz London Liverpool Street, we pride ourselves on fostering a vibrant and inclusive work culture where every colleague is encouraged to be their authentic self. With exceptional benefits such as complimentary hotel stays, continuous learning opportunities, and a commitment to employee wellbeing, we empower our team members to grow and thrive in their careers while delivering memorable experiences to our guests in the heart of East London.
H

Contact Detail:

Hyatt Regency Calgary Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Door Person - Front Office

✨Tip Number 1

Familiarise yourself with the Andaz brand and its values. Understanding their commitment to personal style and authentic experiences will help you align your approach during interviews and interactions.

✨Tip Number 2

Showcase your local knowledge of East London. Being able to recommend nearby shops and restaurants will demonstrate your readiness to assist guests and enhance their experience.

✨Tip Number 3

Practice your customer service skills. As a Door Person, you'll be the first point of contact for guests, so being friendly, courteous, and attentive is crucial. Role-play scenarios with friends or family to build confidence.

✨Tip Number 4

Network with current or former employees of Hyatt Hotels. They can provide insights into the company culture and expectations, which can be invaluable during your application process.

We think you need these skills to ace Door Person - Front Office

Excellent Communication Skills
Customer Service Orientation
Attention to Detail
Problem-Solving Skills
Time Management
Teamwork and Collaboration
Knowledge of Local Area
Ability to Handle Luggage
Professional Appearance
Adaptability
Multitasking Abilities
Basic Knowledge of Food and Beverage Service
Safety Awareness
Empathy and Interpersonal Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Door Person at Andaz Liverpool Street. Tailor your application to highlight relevant experiences that align with these duties.

Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Andaz's values, such as empathy and inclusion, and explain how you embody these in your work.

Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include examples of how you've provided excellent guest experiences, managed luggage, or assisted with transportation arrangements.

Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.

How to prepare for a job interview at Hyatt Regency Calgary

✨Show Your Personality

As a Door Person, you'll be the first point of contact for guests. Make sure to showcase your authentic self during the interview. Share personal anecdotes that highlight your friendly and approachable nature.

✨Know the Brand

Familiarise yourself with Andaz's values and mission. Understanding their commitment to creating memorable experiences will help you align your answers with what they are looking for in a candidate.

✨Demonstrate Local Knowledge

Being aware of local shops and restaurants is crucial for this role. Prepare to discuss your favourite spots in the area and how you would recommend them to guests.

✨Emphasise Teamwork

The role may require assisting other departments, like housekeeping. Highlight your ability to work collaboratively and share examples of how you've successfully supported team members in previous roles.

H
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>