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For Companies At a Glance
- Tasks: Lead a talented front office team and create memorable guest experiences.
- Company: Join Hyatt, a global leader in hospitality with a culture of care.
- Benefits: Earn up to £35,000, enjoy exclusive discounts, and access health perks.
- Why this job: Be the face of hospitality, inspire your team, and make a real impact.
- Qualifications: Strong leadership experience in hotels and a passion for guest satisfaction.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 35000 - 35000 £ per year.
Benefits
- Salary up to £35,000 per annum
- Exclusive Discounts & Perks – Special rates at Hyatt & Cycas Hotels, 50% off Hyatt Restaurants & Bars, and access to a benefits platform with discounts on shopping, gym memberships, holidays, £350 referral bonus.
- Health & Wellbeing – Free medical plans, workplace pension, financial advice and free Headspace app subscriptions, free counselling sessions to support your mental health.
- Workplace Benefits – Complimentary team meals, uniform.
- Career & Growth – Ongoing training, development programs, and a supportive work environment to help you thrive.
Your Role
As Reception Manager, you will support the Front Office Manager in leading a talented front office team, championing Hyatt’s purpose by:
- Creating a warm and welcoming arrival experience, ensuring every guest feels seen, heard, and cared for.
- Inspiring and developing your team through daily coaching, meaningful feedback, and career growth conversations.
- Ensuring seamless front desk operations while identifying opportunities to personalise service and create memorable moments.
- Handling guest feedback with empathy and a sense of urgency, always aiming to turn challenges into loyalty.
- Collaborating with key departments to drive guest satisfaction, loyalty scores, and revenue opportunities through upselling and walk-in conversion.
- Serving as Manager on Duty, modelling Hyatt’s values and standards throughout the guest journey.
- Being the face of the Front Office, leading by example and driving the team to achieve maximum guest satisfaction.
- Deputising for the Front Office Manager when necessary.
Qualifications
- Strong, hands-on front office leadership experience in upscale select-service or full-service hotels.
- Experience with Hyatt systems, standards, or values preferred.
- Proven ability to lead teams, delegate effectively, and set clear expectations.
- A strong operator with a proven track record of achieving departmental KPIs.
- Excellent communicator with high emotional intelligence.
- Track record of improving guest satisfaction through innovation and team engagement.
- A passion for delivering heartfelt hospitality and mentoring others.
- Ability to remain calm and solution-focused in dynamic situations.
- Flexibility to work shifts, weekends, and holidays as needed.
Why Hyatt
You’ll be part of a global hospitality leader known for its culture of care and commitment to colleague well-being. At Hyatt, we don’t just offer a job — we offer a journey. You’ll have opportunities to learn, grow, and thrive in an environment where your individuality is celebrated.
About Cycas Hospitality
Cycas Hospitality manages the Hyatt Place London City East, under a franchise agreement from Hyatt Hotels. Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major global brands, as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments. Cycas is focused on delivering an outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams. Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas, we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great.
If you believe you have what it takes and want to be a part of our team, then we want to hear from you! Please apply in writing by email, attaching your CV along with your current salary and notice period. We are waiting to hear from you. All offers of employment are conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.
Reception Manager employer: Hyatt Place
Contact Detail:
Hyatt Place Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyatt's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Reception Manager role.
✨Tip Number 2
Practice your people skills! As a Reception Manager, you'll be the face of the front office. Role-play common guest scenarios with a friend to boost your confidence in handling feedback and creating memorable experiences.
✨Tip Number 3
Network like a pro! Connect with current or former Hyatt employees on LinkedIn. They can provide insider tips and might even refer you, which could give your application a nice boost!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hyatt family. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure your CV is tailored to the Reception Manager role. Highlight your front office leadership experience and any specific achievements that align with our values at Hyatt. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced environment like ours.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hyatt Place
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hyatt’s values and standards. Research their approach to guest satisfaction and think about how your experience aligns with their mission. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Reception Manager, you’ll need to lead a team effectively. Prepare examples of how you’ve successfully managed teams in the past, focusing on coaching, feedback, and achieving KPIs. Be ready to discuss specific situations where you turned challenges into opportunities for growth.
✨Emphasise Emotional Intelligence
Given the importance of guest relations, highlight your emotional intelligence during the interview. Share stories that demonstrate your ability to handle guest feedback with empathy and urgency. This will illustrate your commitment to creating memorable experiences for guests.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values and career goals.