At a Glance
- Tasks: Create amazing guest experiences and recommend the best local spots in East London.
- Company: Join Hyatt Place, a vibrant hotel in the heart of London.
- Benefits: Competitive salary, service charge, discounts, free meals, and wellness days.
- Other info: Enjoy career growth with continuous learning opportunities and a fun work environment.
- Why this job: Be a brand ambassador and make a real impact on guests' stays.
- Qualifications: Experience in hospitality, excellent communication, and a positive, team-oriented attitude.
The predicted salary is between 29522 - 29522 £ per year.
About Hyatt Place - London City East. The 280-room Hyatt Place London City East occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to Brick Lane and minutes from the heart of London’s Financial district. Our hotel is the first property under the Hyatt Place brand in Central London – we are now searching for a top receptionist.
What will you be doing?
- Provide a great guest experience by enabling a smooth arrival and departure experience.
- Become a brand ambassador, embodying the ethos and culture values.
- Act as a local connoisseur, recommending local amenities, restaurants and events in buzzing East London.
- Ensure that all guests have the appropriate credit facilities established.
- Handle all payment transactions and billing.
- Assist guests during their stay and handle guest needs.
- Maximise revenue opportunities through upselling.
- Provide all required information about the Hotel, available services, and facilities.
What are we looking for?
- We are looking for a fun and creative team player.
- Experience in a similar role, preferably in a 4* environment.
- Excellent communication skills and the ability to remain calm whilst working under pressure are key.
- Warm, people‑oriented demeanour, a team‑first attitude, a positive outlook and outgoing personality.
- Flexibility, problem‑solving skills and multi‑tasking ability.
- Ability to stand, sit or walk for extended periods of time across a work shift.
Salary & Perks
- Salary: £29,522 + Service Charge.
- Specific monetary incentive schemes for upselling from the day you start.
- Opportunities to explore the world by giving Employee and Friends & Family discount rates across Hyatt Hotels worldwide.
- Free meals on duty.
- Fun wellbeing days and employee engagement calendars.
- F&B discounts of up to 50% in our Hyatt UK Restaurants & Bars.
- Recruit a friend scheme – £350.
- Uniform provided.
- Workplace pension scheme.
- Continuous learning & development opportunities with a personalised development plan.
Legal Statements
All offers of employment are conditional on the receipt of two satisfactory references obtained from the referees provided to us with your application, and proof of eligibility to work in the United Kingdom.
Hotel Receptionist in London employer: Hyatt Place
Hyatt Place London City East is an exceptional employer, offering a vibrant work culture in the heart of East London. With competitive salaries, generous perks including service charge incentives, and opportunities for personal development, employees are encouraged to thrive both professionally and personally. The hotel's commitment to employee wellbeing, alongside its prime location near local attractions, makes it an ideal place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities we offer at Hyatt Place. This way, when you chat with guests, you can confidently recommend the best local spots and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s handling guest queries or upselling services, being clear and friendly is key. Try role-playing scenarios with friends to boost your confidence before the big day.
✨Tip Number 3
Stay calm under pressure! Working in a busy hotel can be hectic, so practice mindfulness techniques or quick breathing exercises to keep your cool. Remember, a relaxed receptionist makes for happy guests!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Hyatt Place.
We think you need these skills to ace Hotel Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the fun and creative side of you that matches our team vibe. Don’t be afraid to show us how you can bring a warm, people-oriented demeanour to the role.
Tailor Your Experience:Make sure to highlight any relevant experience you have in similar roles, especially in a 4* environment. We’re looking for someone who can handle pressure and provide a great guest experience, so share specific examples that demonstrate your skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hyatt Place
✨Know the Hotel Inside Out
Before your interview, make sure you research Hyatt Place London City East thoroughly. Familiarise yourself with its services, amenities, and the local area. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your People Skills
As a receptionist, you'll be the face of the hotel. Practice showcasing your warm, people-oriented demeanour during the interview. Share examples of how you've handled guest interactions in the past, especially under pressure, to demonstrate your ability to provide a great guest experience.
✨Upselling is Key
Since maximising revenue through upselling is part of the job, prepare to discuss your experience with this. Think of specific instances where you've successfully upsold products or services, and be ready to share your strategies for doing so effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously. Plus, it aligns with the brand ambassador role you're aiming for!
