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For Companies At a Glance
- Tasks: Lead the night team, maximise room sales, and ensure excellent guest experiences.
- Company: Join Hyatt Place, a stylish hotel near Heathrow with a vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team and enhance your hospitality skills in a global brand.
- Qualifications: Customer service experience and a passion for teamwork.
- Other info: Perfect for night owls looking to make an impact in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
About Hyatt Place London Heathrow Airport. Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.
Duties and responsibilities related to the Assistant Night Manager role:
- To ensure that your team are aware of hotel availability and take every opportunity to maximise room sales.
- To increase room revenue by managing effectiveness of room category upselling.
- To have a full understanding of all systems and programs e.g. Opera, Reserve, HySat etc.
- Develop the night team and actively coach on customer care skills, department procedures etc.
- Assist the Front of House Manager in the training, development and communication of departmental strategies and goals.
- Ensure that the handover procedures are followed, ensuring all information is obtained from the day shift ready for the night shift, and vice versa for the oncoming morning shift.
- Check hotel guests in and out and assist with luggage when required.
- Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
- Ensure all reservations have adequate.
Assistant Night Manager in West Drayton employer: Hyatt Place London Heathrow
Contact Detail:
Hyatt Place London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager in West Drayton
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Hyatt or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meet-up, be ready to discuss how your experience aligns with the Assistant Night Manager role. Bring examples of how you've maximised sales or improved customer service.
✨Tip Number 3
Prepare for interviews by researching Hyatt's values and recent news. This shows you're genuinely interested and helps you tailor your answers to fit their culture. Plus, it gives you great talking points!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Assistant Night Manager in West Drayton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing excellent customer service and creating memorable experiences for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Assistant Night Manager role. Highlight relevant experience and skills that match the job description, like your ability to manage a team or your knowledge of hotel systems.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you can ensure that all your details are captured correctly, and it helps us keep track of your application more efficiently.
How to prepare for a job interview at Hyatt Place London Heathrow
✨Know Your Stuff
Familiarise yourself with Hyatt Place and its offerings. Understand the hotel’s unique selling points, especially how they cater to travellers. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Care Skills
As an Assistant Night Manager, customer care is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. This will demonstrate your ability to lead a team in providing excellent service.
✨Be Ready to Discuss Upselling Techniques
Since increasing room revenue is part of the job, think about effective upselling strategies you’ve used before. Be prepared to discuss how you would train your team on these techniques to maximise sales.
✨Understand the Systems
Get a grasp of the systems mentioned in the job description, like Opera and HySat. If you have experience with similar software, mention it! Showing that you can quickly adapt to new technology will set you apart.
