Head Receptionist / Duty Manager in London

Front Office Duty Manager About Hyatt Place London Heathrow Airport The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel. Dining options include The Gallery, serving breakfast and dinner with a range of familiar favourites and seasonal dishes, and Coffee to Cocktails, offering relaxed all day dining, drinks and cocktails. Duties and responsibilities related to the Front Office Duty Manager role As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands-on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence. Supervise all Front Office operations during your shift, ensuring smooth and efficient service. Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents. Monitor guest accounts, credit limits, and open folios for accuracy and compliance. Collaborate with other departments to ensure seamless service delivery. Support team development through feedback, coaching, and regular performance check-ins. Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements. You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment. Benefits you will enjoy as a Front Office Duty Manager ~12 complimentary nights a year across Hyatt Hotels worldwide ~ Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! ~ Free meals on duty in our colleague restaurant ~ Uniform provided and laundered complimentary ~ Headspace membership and access to our Employee Assistance Programme ~50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels ~ Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact. Apply today for this Front Office Duty Manager role and start your journey with Hyatt Hotels!