At a Glance
- Tasks: Lead front office operations and ensure guests have an exceptional experience.
- Company: Join Hyatt, a global leader in hospitality with a supportive culture.
- Benefits: Enjoy 12 free hotel nights, discounts for family, and free meals on duty.
- Other info: Opportunities for continuous learning and career growth across Hyatt worldwide.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in Front Office leadership and a passion for service excellence.
The predicted salary is between 30000 - 32450 £ per year.
About Hyatt Place London Heathrow Airport. The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.
Duties and responsibilities related to the Front Office Duty Manager role:
- Oversee daily front office operations and ensure an exceptional guest experience.
- Supervise all Front Office operations during your shift, ensuring smooth and efficient service.
- Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.
- Monitor guest accounts, credit limits, and open folios for accuracy and compliance.
- Collaborate with other departments to ensure seamless service delivery.
- Support team development through feedback, coaching, and regular performance check-ins.
- Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.
You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment.
Benefits you will enjoy as a Front Office Duty Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt for you, your family, and friends from the day you start.
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Apply today for this Front Office Duty Manager role and start your journey with Hyatt Hotels!
Head Receptionist / Duty Manager in City of London employer: Hyatt Place London Heathrow Airport
Hyatt Place London Heathrow Airport is an exceptional employer that prioritises the well-being and growth of its team members. With a strong commitment to service excellence, employees benefit from extensive training opportunities, generous perks such as complimentary hotel stays, and a supportive work culture that values individuality and collaboration. Join us in a dynamic environment where your contributions are recognised, and you can thrive in your career within a globally respected hospitality brand.
Contact Details:
Hyatt Place London Heathrow Airport Recruitment Team
