At a Glance
- Tasks: Lead front office operations and ensure guests have an exceptional experience.
- Company: Join Hyatt, a global leader in hospitality with a supportive culture.
- Benefits: Enjoy 12 free hotel nights, discounts for family, and free meals on duty.
- Other info: Opportunities for continuous learning and career growth across Hyatt worldwide.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Experience in Front Office leadership and a passion for service excellence.
The predicted salary is between 30000 - 32450 £ per year.
About Hyatt Place London Heathrow Airport. The hotel features 341 spacious guestrooms along with meeting and event spaces designed for business meetings, conferences and social celebrations. Guests also enjoy convenient dining and social spaces throughout the hotel.
Duties and responsibilities related to the Front Office Duty Manager role:
- As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands-on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence.
- Supervise all Front Office operations during your shift, ensuring smooth and efficient service.
- Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.
- Monitor guest accounts, credit limits, and open folios for accuracy and compliance.
- Collaborate with other departments to ensure seamless service delivery.
- Support team development through feedback, coaching, and regular performance check-ins.
- Support the Night Team with occasional overnight shift coverage during holidays, absences, or operational requirements.
You’re a confident and service-driven professional with experience in Front Office leadership, ideally within a hotel environment.
Benefits you will enjoy as a Front Office Duty Manager:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant.
- Uniform provided and laundered complimentary.
- Headspace membership and access to our Employee Assistance Programme.
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Apply today for this Front Office Duty Manager role and start your journey with Hyatt Hotels!
Front Office Duty Manager in City of London employer: Hyatt Place London Heathrow Airport
Hyatt Place London Heathrow Airport is an exceptional employer that prioritises the well-being and growth of its team members. With a strong commitment to service excellence, employees benefit from comprehensive training, generous perks such as complimentary hotel stays, and a supportive work culture that values individuality and collaboration. The hotel's prime location near one of the world's busiest airports offers unique opportunities for career advancement within a globally recognised hospitality brand.
Contact Details:
Hyatt Place London Heathrow Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Duty Manager in City of London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hyatt Place London Heathrow Airport. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hyatt Place London Heathrow Airport
Don't be shy about reaching out to Hyatt Place London Heathrow Airport directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Duty Manager in City of London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hyatt Place London Heathrow Airport and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hyatt Place London Heathrow Airport
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
